Please contact the person to whom you sent the money and ask whether they have TWINT apps from different providers installed on their device. Ask them to check all their TWINT apps for an incoming transaction from you. It is possible that your payment was delivered to a TWINT app through which the recipient was not expecting to receive incoming payments.
If the person cannot find a transaction from you, you may submit a complaint. We will contact you once we have reviewed your complaint.
Please submit each complaint only once to avoid delays in the processing of your request.