We send you the voucher codes by e-mail immediately after you have placed your order. The e-mail may have found its way into your spam folder. Please check your spam folder.

Physical products and gift cards will be sent to you by post. Please check the delivery time on the respective product page in the KeyClub eStore.

Should none of this information address your concern, please contact the eStore hotline on 0800 810 610. We’ll be happy to help you.