Exceeding the withdrawal limit automatically incurs a fee of 0.5% on the amount that is over the withdrawal limit.
Tip: If a payment is not executed, it could be because it would exceed your withdrawal limit.
A payment has not been executed
A payment has not been executed
If the payment was not executed despite there being sufficient funds on the account, please let us know whether the payment should be executed with the fee, or delete the payment.
You can find the relevant withdrawal options in our Services and prices brochure under the respective account.
On your smartphone
Executing a payment despite the fee
1. Log in to the Mobile Banking App
2. On the home screen, open your inbox by choosing the message icon in the middle of the top right corner.
3. Click on Start new chat
Don't have UBS Chat?
Send us a message via UBS Mailbox. You can find the required information below.
4. Type in your message in the chat: Say that you want to be transferred to an agent and mention the pending payment you are referring to and confirm it should be executed even though it will exceed the withdrawal limit, and that you consent to being charged 0.5% on the amount that is over the withdrawal limit.
5. Finally, click on Send.
Your message is on its way to us. We’ll be in touch soon.
Delete payment
If the payment should not be executed, you can delete it under Payments > To do.
On your computer
Executing a payment despite the fee
1. Log in to E-Banking
2. Click on Start new chat
Don't have UBS Chat?
Send us a message via UBS Mailbox. You can find the required information below.
3. Type in your message in the chat: Say that you want to be transferred to an agent and mention the pending payment you are referring to and confirm it should be executed even though it will exceed the withdrawal limit, and that you consent to being charged 0.5% on the amount that is over the withdrawal limit.
4. Finally, click on Send
Your message is on its way to us. We’ll be in touch soon.
Delete payment
If the payment should not be executed, you can delete it under Payment > Transfer money and pay invoices > Non-executed orders.
Announce larger payments in advance to avoid fees
Announce larger payments in advance to avoid fees
If you announce a payment that would go over the withdrawal limit at least three months in advance, you will not be charged an extra fee.
You can find the relevant withdrawal options in our Services and prices brochure under the respective account.
On your smartphone
1. Log in to the Mobile Banking App.
2. On the home screen, open your inbox by choosing the message icon in the middle of the top right corner.
3. Click on Start new chat
Don't have UBS Chat?
Send us a message via UBS Mailbox. You can find the required information below.
4. Type in your message in the chat: Say that you want to be transferred to an agent and send us the following information for your payment announcement:
- Payment: Currency, amount, and planned execution date
- Debit account: IBAN number of the account from which the payment should be made
5. Finally, click on Send.
Your message is on its way to us. We’ll be in touch soon.
On your computer
1. Log in to E-Banking
2. Click on Start new chat
Don't have UBS Chat?
Send us a message via UBS Mailbox. You can find the required information below.
3. Type in your message in the chat: Say that you want to be transferred to an agent and send us the following information for your payment announcement:
- Payment: Currency, amount, and planned execution date
- Debit account: IBAN number of the account from which the payment should be made
4. Finally, click on Send.
Your message is on its way to us. We’ll be in touch soon.
What is the withdrawal limit?
What is the withdrawal limit?
You can find the relevant withdrawal options in our Services and prices brochure under the respective account.
Other help topics
Other help topics
Was this page helpful?
Please enable javascript in your browser and retry.
The feedback component cannot be displayed.