Blocking a Maestro/V PAY card


How can I arrange for my V PAY or Maestro card to be blocked immediately if it is lost or stolen? 

You can arrange for your card to be blocked by calling our customer service team, or easily and free of charge via the UBS Mobile Banking app. 

  1. Simply log in and select the card you would like to have blocked under «Cards > Service > Debit cards».

2. Select on «Next». A replacement card will be sent out to you automatically.

3. Select «Block card» to confirm the action.

Using these services incurs the following charges for you:

  • Price for blocking each card: CHF 40 (free of charge using mobile banking)
  • Price for a replacement card: CHF 20

Our customer service team will be happy to answer any other questions you may have. You can find the telephone number in the right-hand column.


Want to protect your credit card from misuse?

Register your mobile number in e-banking so that we can inform you of any unusual transactions.