Do you need help with UBS Digital Banking?
Call our hotline directly:
You will find the answers to the most frequently asked questions in connection with UBS Digital Banking in the following FAQ or in the user instructions. Our advisors would also be happy to help you.
Login / Configuration
Please contact your Client Advisor. He will provide you all relevant documents.
At UBS, our top priorities are ensuring that you data is secure and that our services are functioning as they should. If you use operating systems or browser versions that are no longer tested or supported, UBS may consider them to be potential security risks and inform you of this.
Manufacturers do not continue to update outdated operating systems (e.g. Windows Vista, Windows XP, Windows NT, Windows 98) or browser versions (e.g.Internet Explorer Version 9 and older). This causes gaps in security and poses a risk for your computer and your data.
Operating system | Operating system | Web browser / PDF viewer | Web browser / PDF viewer |
---|---|---|---|
Operating system | Windows 10 | Web browser / PDF viewer | Edge version 42 or higher |
Operating system | macOS version 10.12 | Web browser / PDF viewer | Safari version 11 or higher |
Operating system | Operating system | Web browser / PDF viewer | Web browser / PDF viewer |
---|---|---|---|
Operating system | iOS version 11 or higher | Web browser / PDF viewer | Safari version 11 or higher |
Operating system | Android version 5.0 or higher | Web browser / PDF viewer | Chrome version 65 or higher |
Operating system | Windows 10 | Web browser / PDF viewer | Edge version 41 or higher |
Please also make sure that JavaScript is enabled for your internet browser. Keep your operating system and web browser up to date at all times (upgrade to the latest versions and carry out all security updates).
To use UBS Mobile Banking, you need access to UBS E-Banking.
The UBS Mobile Banking app is available for smartphones with iOS or Android.
The login procedure is described in the following instructions:
Please contact the Support, which will order a replacement card or device for you free of charge. Alternatively, if the battery is empty, you can simply change the battery.
App UBS Access
For your protection, you need to activate the Access app with the the Access Card and card reader or Access Card Display (Access Card with Access Key does not work) before using it for the first time.
This is how it’s done:
The requirements for the use of the Access app are as follows:
Note:
The Access app can only be used with an E-Banking contract if all the accounts included within it meet the requirements for use of the app. Please contact support for further information.
If you no longer know the PIN for the Access app, click on "Forgotten PIN" on the login page. This function can also be found under "Settings > Manage PIN > Contract number (select contract) > Reset”.
The Access app will be deactivated. You can then reactivate the app and set a new PIN.
No, you will still need your Access Card and the card reader. For example, when you have to confirm a new beneficiary for a payment or you want to change your address or personal security settings. Any necessary reactivation of the Access app also requires confirmation of the registration key by means of your Access Card Display or Access Card and card reader.
Yes, the Access app can of course also be used abroad – provided that you have a WiFi network connection and/or mobile data with roaming. Please note that for a mobile data connection with roaming, costs will be incurred from your mobile phone provider accordingly.
Security
UBS relies on a unique system that requires personal identification details: agreement number, personal identification number (PIN) and Access Card.
The challenge-response authorization method is used for logging into UBS Online Services – UBS E-Banking and UBS Mobile Banking. A new access code is generated for each login and is only valid for a short period of time. Your access data are protected on your Access Card and cannot be seen by third parties.
Thanks to this secure identification system, you enjoy special protection as a client of UBS Online Services.
When entering a payment to a new beneficiary, an additional check is carried out to prevent payments from being manipulated by criminals. At the moment, this can only be done in UBS E-Banking.
Confirming beneficiaries is an additional security solution for online payment transactions that prevents payments from being manipulated by criminals. Fraudulent actions usually target the actual bank client or the personal computer, whose security UBS cannot influence.
Consequently, it is important to always keep the following security information handy:
As a general rule, if you consider a situation to be unusual, refuse to disclose your personal security details or to use the Access Card and card reader. In such a case, contact the Support as soon as possible
Phone: 800 355 357 (toll free number from Italy)
International: +39 02 7626 5585
Phone: 800 374 402 (toll free number from Italy)
International: +39 02 7626 5888
Your UBS Online Services agreement or Access Card has probably been blocked. Please contact the Support.
Phone: 800 355 357 (toll free number from Italy)
International: +39 02 7626 5585
Phone: 800 374 402 (toll free number from Italy)
International: +39 02 7626 5888
Confirming beneficiaries is an additional security solution for online payment transactions that prevents payments from being manipulated by criminals. A one-time additional check is required when making a payment to a new beneficiary.
Access Card Display
Please make sure that the Bluetooth function on your mobile phone is switched on.
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