Getting online help

We have provided answers to the most frequently asked questions about digital banking in the short videos and FAQs below.

You may also contact our digital banking hotline or your client advisor for more information


Getting help

You may contact our Client Support Hotline. You can share your E-Banking screen with our Hotline team. The 'Live Help' on E-Banking platform allows our Hotline team to better assist with your enquiries.

(Note: Hotline team can only view the content on the screen; they will not be able to control the navigation on their end.)

Alternatively, you may call your Client Advisor.

Emergency Hotline

If you receive SMS alerts/notifications where you have not initiated or authorized, please call our support at:

Monday - Friday: 9am – 5.30pm

Digital Banking Hotline

Monday - Friday: 7am - 8pm
Saturday: 9am - 5pm

We are here to help you

UBS Digital Banking hotline

Available from Monday - Friday: 7am - 8pm; Saturday: 9am - 5pm