Ready, set, go

1. If you have applied for digital banking access, you should have received an activation letter.

2. If you have not, inform your client advisor about your switch to digital banking.

3. If you are an existing digital banking user, you can call our helpline for direct support to activate the Access App.

1. Enter your contract number and continue.
Contract number can be found in your welcome letter.

2. Enter the last 4 digits of the registered mobile number.

1. Select “Yes” when asked if the activation letter is at hand.

2. Enter the SMS key code that is sent to you

1. Gently peel away the sticker on the back of the activation
letter.

2. The PIN will be visible on the front side of the letter

3. Enter this PIN number.

1. Set up a device name.

2. Setup log in PIN.
* PIN must be alphanumeric, with at least 1 number and 1 letter.

Note: Enable push notifications for the Access App in order to
stay up to date

1. Launch the Access App. Select "Settings", followed by "Biometric login".

2. Select a contract number, followed by "Activate now".

1. Authenticate with biometrics to confirm the activation.

Note: If the activation process is unsuccessful, select "Activate biometric login again" and try again.

1. Go to E-Banking login page.

2. Enter your contract number and click “Continue”.
Contract number can be found in your welcome letter.

1. Enter your Access App password (e.g. A08080)

2. Or scan your biometrics to authenticate

1. Enter your contract number.
Contract number can be found in your welcome letter.

2. Select "Access App" as your login method.

1. Your Access App will launch automatically.

2. Enter your Access App password (e.g. A08080)

3. Or scan your biometrics to authenticate