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We have provided answers to the most frequently asked questions about digital banking in the short videos and FAQs below.

You may also contact our digital banking hotline or your client advisor for more information

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Answers to frequently asked questions about corporate actions

The corporate actions tool in E-Banking lets you issue instructions for capital market transactions with options. You can issue instructions for a capital market transaction if you have eligible holdings in a UBS custody account and have transaction capabilities enabled for e-Banking.

Mandatory corporate actions are capital market transactions without options (e.g. par value repayments, mergers, name changes).

Voluntary corporate actions are capital market transactions with options (e.g. repurchase offers, capital increases, optional dividends).

Shareholder meetings like AGMs / EGMs and other complex corporate actions are not available on E-banking. Your client advisor will reach out to you in such cases to discuss your election.

You will receive a notification in E-Banking when there is a new corporate action. We will also inform you by push notification, SMS or e-mail, which can be configured in the “Notification” settings within E-Banking.

In E-Banking, go to “Mailbox > Corporate Actions,” click on an event to view details (including information letters as a PDF) and issue instructions. After instruction, you can view your instructions in the “Completed” tab.

Yes. We will send you a reminder three days before the deadline.

Once your instruction has been processed, you will receive a separate booking advice statement. This will be sent by postal mail or electronically, depending on your statement preferences.

If you haven’t issued any instruction(s) by the deadline, the default option will be applied. The default option varies depending on the Corporate Action Event: in the case of optional dividends, for example, it can mean “Settlement in cash”, but in the case of offers “No action to be taken”. After the deadline, the default option applied, can be seen in the "Completed" Tab as "Expired".

In E-Banking, go to "Mailbox > Corporate Actions > Completed".

Yes, your CA will contact you before the deadline where necessary.

For now, corporate actions are only available on e-Banking.

Rights: The position will be shown as 0 on e-Banking before Ex date as the Rights will only be credited at Ex date. Warning message will be shown accordingly within the event.

Over Subscription: Over subscription will only appear in the "Open" tab after you have fully subscribed to a particular event and if our custodian or market supports it.

Before the deadline, it is still possible to change instructions for a specific event. Go to “Mailbox > Corporate Actions” in E-Banking and click “Delete” under the relevant instruction in the “Completed” tab. 

After deleting the instruction, you may issue new instructions from the Open tab. 

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