UBS Access App

Yes, you can use it with the same digital banking contract on up to five mobile devices. The activation process is the same for each new device (Refer to Getting started).

Yes, you can activate up to 10 different digital banking contracts on each device. 

1. Activate UBS Access App for the first contract.
2. Launch UBS Access App.
3. Click on “Contract no.”.
4. Select “Add contract number”.

1. Deactivate UBS Access App on your existing mobile device (Refer to Deactivation).
2. Activate UBS Access App on the new mobile device (Refer to Getting started).
   

For security reasons, it has to be registered again on your device for your digital banking contract.

To do this, you need to:

1. Deactivate UBS Access App (Refer to Deactivation).
2. Follow the steps to activate it (Refer to Getting started).
   

1. A device with the latest version of operating system
   
2. UBS Digital Banking contract number
3. UBS Access Card
4. UBS Access Card PIN (for first-time UBS Access App login)
5. UBS Access App
   

For UBS E-Banking/UBS Connect:

1. Please ensure that you have successfully downloaded and registered UBS Access App for your digital banking contract.

For UBS Mobile Banking:

1. Please ensure that you have successfully downloaded and registered UBS Access App for your digital contract.
2. Download the latest version of UBS Mobile Banking.
3. Select the login method "Access App" from the list of available login methods.
4. In case you are still unable to find "Access App" as one of the login methods, please try to login once to UBS Mobile Banking using your UBS Access Card.
   

You can launch UBS Access App, open “Settings”, select “Language”, where you can choose your preferred language.

Via UBS E-Banking:

1. Go to “Settings”.
2.  Select “Security”.
3.  Select “Access App”.
4.  Deactivate your mobile device.

Via UBS Access App:

1. Go to “Settings”.
2. Select “Manage access authorizations”.
3. Select “Remove access“.

1. Deactivate UBS Access App (Refer to Deactivation).
2. Uninstall it from your mobile device.

If you want to use UBS Access App again in the future, you will have to install it again and register with your digital banking contract.

1. Open UBS Access App.
2. Go to “Setting" and enable “Login with fingerprint/Touch ID/Face ID”.
3. Confirm to enable use of fingerprint/Touch ID/Face ID as the login method by inputting your UBS Access App PIN.
4. You can always add or remove biometrics from your device's settings menu. For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person). Your biometric data is not stored in the UBS Access App or retained by UBS.

1. Open UBS Access App.
2. Go to "Setting" and select “Login with fingerprint/Touch ID/Face ID”.
3. Confirm to disable fingerprint/Touch ID/Face ID as login method.

If you cannot find the biometric authentication service, you may be required to update your UBS Access App by:

1. Open UBS Access App.
2. Go to "Setting" and select “Update verifying”.
3. You will be guided to go through the upgrade.

If you change your fingerprint/Touch ID/Face ID settings on your device or update your fingerprint/Touch ID/Face ID records on your device, You are required to re-confirm your biometric authentication service offering again by going the enabling process again.

You can always add or remove biometrics from your device's settings menu. For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

Yes, the default login method to UBS Access App service is PIN. You can continue to access our digital banking by using PIN.