(for accounts booked in and/or managed by UBS Hong Kong only)
UBS is subject to the jurisdiction of the FDRC in Hong Kong. As such, we must comply with the Financial Dispute Resolution Scheme ("FDRS") procedures and rules for managing and resolving disputes administered by the FDRC. If we are not able to resolve your complaint together with you through our internal resolution process, you may refer your complaint to the FDRC if: (a) you are an individual or a sole proprietor; and (b) the amount of each individual monetary claim is not more than HK$500,000 (or its equivalent in another currency).
The contact details of the FRDC are:
Financial Dispute Resolution Centre Limited
Unit 3701-4, 37/F Sunlight Tower,
248 Queen's Road East, Wanchai,
Telephone: +852 3199 5100