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Answering your questions


Scheduled KeyLink downtime

07-Jan-2023

0900-1700

Housekeeping

18-Feb-2023

0800-1700

KeyLink Release + Housekeeping

25-Mar-2023 

0800-1700

KeyLink Release + Housekeeping

22-Apr-2023

0800-1700

KeyLink Release + Housekeeping

27-May-2023

0900-1700

Housekeeping

24-Jun-2023

0800-1700

KeyLink Release + Housekeeping

22-Jul-2023

0900-1700

Housekeeping

19-Aug-2023

0900-1700

Housekeeping

23-Sep-2023

0800-1700

KeyLink Release + Housekeeping

21-Oct-2023

0800-1700

KeyLink Release + Housekeeping

18-Nov-2023

0800-1700

KeyLink Release SWIFT changes

25-Nov-2023 

0900-1700

Housekeeping

06-Jan-2024 

0900-1700

Housekeeping

KeyLink Helpline Service Hours on Bank Holidays 2023

Day

Description

APAC

EMEA

US

1-Jan

New Year's Day

service desk closed

service desk closed

service desk closed

2-Jan

Saint Berchtold

normal service hours

limited service hours

normal service hours

16-Jan

Martin Luther King, Jr. Day

normal service hours

normal service hours

limited service hours

23-Jan

Chinese New Year

limited service hours

normal service hours

normal service hours

24-Jan

Chinese New Year

limited service hours

normal service hours

normal service hours

29-Jun

Hari Raya Haji

limited service hours

normal service hours

normal service hours

20-Feb

Washington's Birthday

normal service hours

normal service hours

limited service hours

6-Apr

Gründonnerstag

normal service hours

normal service hours

normal service hours

7-Apr

Good Friday

limited service hours

service desk closed

normal service hours

10-Apr

Easter Monday

normal availability

service desk closed

normal service hours

1-May

Labour Day

limited service hours

limited service hours

normal service hours

17-May

Wednesday before Ascension Day

normal service hours

normal service hours

normal service hours

18-May

Ascension Day

normal service hours

limited service hours

normal service hours

29-May

Whit Monday / Memorial Day

normal service hours

limited service hours

limited service hours

19-Jun

Juneteenth

normal service hours

normal service hours

limited service hours

4-Jul

Independence Day

normal service hours

normal service hours

service desk closed

4-Sep

Labor Day

normal service hours

normal service hours

limited service hours

1-Aug

Swiss Federal  Holiday

normal service hours

limited service hours

normal service hours

9-Aug

Singapore National Day

limited service hours

normal service hours

normal service hours

9-Oct

Columbus Day

normal service hours

normal service hours

limited service hours

11-Nov

Veterans Day

normal service hours

normal service hours

limited service hours

13-Nov

Deepavali

limited service hours

normal service hours

normal service hours

23-Nov

Thanksgiving Day

normal service hours

normal service hours

service desk closed

24-Dec

Christmas Eve

limited service hours

limited service hours

limited service hours

25-Dec

Christmas Day

service desk closed

service desk closed

service desk closed

26-Dec

Stephan's / Boxing Day

normal service hours

service desk closed

normal service hours

31-Dec

New Year's Eve

limited service hours

limited service hours

limited service hours

KeyLink release notes

Version

Version

Release Date

Release Date

Pre-Release Notes *

Pre-Release Notes *

Release Notes **

Release Notes **

Version

11.30

Release Date

17 August 2019

Pre-Release Notes *

not available

Release Notes **

not available


Java Runtime Environment (JRE)

KeyLink is based on Java technology and requires an up-to-date Java Runtime Environment (JRE) to access it. The minimum JRE required is version 1.6. In order to use the system to its best ability and for optimal support, a version of JRE 1.6.0_16 (Build 16) and higher or a direct update to the latest released version of the JRE 1.6 product family is recommended.

  • The use of beta versions is not supported

You must ensure that the default JRE on your workstation is JRE version 1.6. You may consult the java console, in order to determine the currently installed version of JRE on your workstation.

If your IT policy does not grant you access to the java console, please ask your IT support for further assistance. Should you have any questions, please do not hesitate to contact your local KeyLink relationship manager.