Support

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Answering your questions


Scheduled KeyLink downtime

Date

Time (CET)

Activity

09-Mar-2024 

0800-1700

Housekeeping and maintenance activities

25-May-2024

0800-1700

Housekeeping

22-Jun-24

0800-1700

KeyLink Release and Housekeeping

3-Aug-24

0800-1700

Housekeeping

21-Sep-24

0800-1700

Housekeeping

9-Nov-24

0800-1700

Housekeeping

16-Nov-24

0800-1700

KeyLink SWIFT Release

14-Dec-24

0800-1700

Housekeeping

25-Jan-25

0800-1700

Housekeeping

Timings may vary on the day of activity

KeyLink Helpline Service Hours on Bank Holidays 2024

Day

Description

APAC

EMEA

US

1-Jan

New Year's Day

service desk closed

service desk closed

service desk closed

2-Jan

Saint Berchtold

normal service hours

limited service hours

normal service hours

15-Jan

Martin Luther King Day

normal service hours

normal service hours

limited service hours

12-Feb

Chinese New Year

limited service hours

normal service hours

normal service hours

19-Feb

President's Day

normal service hours

normal service hours

limited service hours

29-Mar

Good Friday

limited service hours

service desk closed

normal service hours

1-Apr

Easter Monday

normal availability

service desk closed

normal service hours

10-Apr

Hari Raya Puasa

limited service hours

normal service hours

normal service hours

1-May

Labour Day

limited service hours

limited service hours

normal service hours

9-May

Ascension Day

normal service hours

limited service hours

normal service hours

20-May

Whit Monday

normal service hours

limited service hours

normal service hours

22-May

Vesak Day

limited service hours

normal service hours

normal service hours

27-May

Memorial Day

normal service hours

normal service hours

limited service hours

17-Jun

Hari Raya Haji

limited service hours

normal service hours

normal service hours

19-Jun

Juneteenth

normal service hours

normal service hours

limited service hours

4-Jul

Independence Day

normal service hours

normal service hours

service desk closed

2-Sep

Labor Day (US)

normal service hours

normal service hours

limited service hours

1-Aug

Swiss Federal Holiday

normal service hours

limited service hours

normal service hours

9-Aug

Singapore National Day

limited service hours

normal service hours

normal service hours

14-Oct

Columbus Day

normal service hours

normal service hours

limited service hours

31-Oct

Deepavali

limited service hours

normal service hours

normal service hours

11-Nov

Veterans Day

normal service hours

normal service hours

limited service hours

28-Nov

Thanksgiving Day

normal service hours

normal service hours

service desk closed

24-Dec

Christmas Eve

limited service hours

limited service hours

limited service hours

25-Dec

Christmas Day

service desk closed

service desk closed

service desk closed

26-Dec

Stephan's / Boxing Day

normal service hours

service desk closed

normal service hours

31-Dec

New Year's Eve

limited service hours

limited service hours

limited service hours

KeyLink release notes

Version

Version

Release Date

Release Date

Pre-Release Notes *

Pre-Release Notes *

Release Notes **

Release Notes **

Version

11.30

Release Date

17 August 2019

Pre-Release Notes *

not available

Release Notes **

not available

* Pre-Release Notes provide a preview of the upcoming Release. Published seven weeks prior to the Release.
** Release Notes provide a detailed and comprehensive view on the new functionality/changes that are in the release. Published two weeks prior to the release.


Support information

IP Addresses

DNS

DNS

IP

IP

DNS

keylink.ubs.com

IP

94.154.164.199

94.154.166.199

DNS

keylink1.ubs.com

IP

94.154.164.200

DNS

keylink2.ubs.com

IP

94.154.166.200

Java Runtime Environment (JRE)

KeyLink is based on Java technology and requires an up-to-date Java Runtime Environment (JRE) to access it. The minimum JRE required is version 1.6. In order to use the system to its best ability and for optimal support, a version of JRE 1.6.0_16 (Build 16) and higher or a direct update to the latest released version of the JRE 1.6 product family is recommended.

  • The use of beta versions is not supported

You must ensure that the default JRE on your workstation is JRE version 1.6. You may consult the java console, in order to determine the currently installed version of JRE on your workstation.

If your IT policy does not grant you access to the java console, please ask your IT support for further assistance. Should you have any questions, please do not hesitate to contact your local KeyLink relationship manager.