What do I need to do if my V PAY / Maestro card is lost, stolen or stops working?
If your debit card is lost or stolen, block it immediately. If your card stops working, you can order a new one in E-bBnking and Mobile Banking.
Blocking a debit card via E-Banking / Mobile Banking is free of charge.
1. Log on to E-Banking.
2. Navigate to “Cards > Debit cards > Settings & Services”.
3. Click “Block card” and follow the instructions. The card will be blocked immediately, and you will receive a replacement card by mail.
If your card does not work, order a replacement card by clicking on “Replace card” and follow the instructions.
- Log on to the Mobile Banking App.
- Navigate to “Settings > Settings & Security > Cards > Manage cards” and select the corresponding card.
- Click “Block card” and follow the instructions. The card will be blocked immediately, and you will receive a replacement card by mail.
If your card does not work, order a replacement card in E-Banking.
Charges for blocking cards
- Blocking via E-Banking/Mobile Banking: Free of charge
- Charge to block each card by telephone: CHF 40
- Charge for a replacement card: CHF 20
Card | Card | From Switzerland | From Switzerland | From abroad | From abroad |
|---|---|---|---|---|---|
Card | V PAY / Maestro | From Switzerland | 0800 888 601 | From abroad | +41 848 888 601 |