What do I need to do if my V PAY / Maestro / Visa / Mastercard debit card is lost, stolen or stops working?

If your debit card is lost or stolen, block it immediately. If your card stops working, you can order a new one in E-bBnking and Mobile Banking.

Blocking a debit card via E-Banking / Mobile Banking is free of charge.

Charges for blocking cards

  • Blocking via E-Banking/Mobile Banking: Free of charge
  • Blocking by telephone: Free of charge

Charges for replacing cards

  • Replacing via via E-Banking/Mobile Banking: Free of charge
  • Replacing by telephone: CHF 20 per card