How can I block my Maestro/V PAY card?

If your card is lost or stolen, we recommend that you block your card immediately. Blocking a debit card in e-banking or mobile banking is free. The charge for blocking a card by phone is CHF 40.

Please choose how you would like to block your card:


Block a debit card in e-banking

  1. Log in to e-banking.
  2. Go to “Cards > Debit cards > Settings & Services.”
  3. Select the card you would like to have blocked, click on “Block” and then confirm.
  4. After blocking your debit card, you can order your preferred replacement card (at a price of CHF 20), which will be delivered by mail within a few days.


Block your debit card in mobile banking

  1. Open the UBS Mobile Banking app on your smartphone and log in. Then, under “Cards > Service > Debit cards” choose the card you would like to have blocked.

2. Select “Next”.

3. Select “Block card” to confirm the action. Your replacement card (at a price of CHF 20) will be sent to you automatically by mail.

Note the following charges for blocking your card:

  • Blocking charge per card (via e-banking/mobile banking): free
  • Charge for cancellation by phone: CHF 40
  • Charge per replacement card: CHF 20

Our customer service team will be happy to answer any further questions you may have. You’ll find the phone number in the right-hand column.


Want to protect your credit card from misuse?

Register your mobile number in e-banking so that we can inform you of any unusual transactions.