What is this benefit?
Ticket Protection will reimburse you, up to a maximum of five hundred dollars ($500) per Event Ticket, two thousand dollars ($2,000) per Event and four thousand dollars ($4,000) annually per eligible account, for the cost of Your unused nonrefundable tickets, (and any applicable processing fees associated with the purchase of the covered Tickets up to the lesser of 10% of the Event Ticket’s face value or ten dollars ($10.00)), for concerts, theatrical, recreational and sporting Events purchased with your UBS Preferred Visa Signature credit card or using points earned on your eligible accounts should You be unable to attend the Event for a covered reason.
Who is eligible?
UBS Preferred Visa Signature credit cardholders of eligible U.S.- issued cards.
What is covered?
The cost of the nonrefundable Event tickets purchased with Your UBS Preferred Visa Signature credit card. Covered reasons for missing the ticketed Event must be one of the following: a. Sickness, Accidental Injury or Death of the Ticket holder or Ticket holder’s Family Member; b. Ticket holder is directly involved in a traffic accident while en route to the scheduled Event (as evidenced by a police report); c. Ticket holder’s public transportation (including airplane, train, bus, subway) is delayed due to strike, industrial action, breakdown or adverse weather conditions causing the Ticket holder to miss the scheduled Event.
What is not covered?
• Any unauthorized purchases made with an eligible card.
• Tickets for which the purchase price is not paid for with an eligible account.
• Tickets which are refundable.
• Tickets purchased for non-covered Events.
• Tickets purchased for Events occurring outside the U.S. or Canada.
• Tickets not printed on paper, including but not limited to, buttons and wristbands.
• Tickets which do not specify the name, date and time of the Event and the price of the Ticket.
• Tickets purchased for resale, professional, or commercial use.
Do I need to keep my receipts or any other documents?
Yes. If You want to file a claim, You will need copies of Your card receipt, Your un-used tickets as well as any other documents requested by the Benefit Administrator.
What do I do if I have a loss?
If you have a loss, immediately call the Benefit Administrator at 800- 348-8472. Notification must be made within twenty (20) days of the missed event. The representative will ask for some preliminary claim information and send the appropriate claim form. The claim form must be completed signed and returned with all the requested documentation within ninety (90) days from the date of loss. Your completed claim must contain the following documentation to substantiate your loss:
1. The completed and signed claim form;
2. A copy of Your charge slip or receipt, as proof that the Event Tickets were charged and paid for by Your card (If more than one method of payment was used, documentation linking a portion of the purchase back to the covered account must be included);
3. The complete Original Event ticket (partial tickets are not eligible for coverage); and whichever of the following is applicable: a. A copy of a police report in the event of a traffic accident while en route to the scheduled Event; b. A copy of a letter from a Physician outlining illness that caused the scheduled event to be missed; c. Copy of death certificate; or d. Copy of letter from the common carrier which caused the delay, forcing the Ticket holder to miss the scheduled event.
To be eligible for coverage, you must charge any portion of the price of the purchased ticket to your eligible account. You will only be reimbursed up to the amount charged to your account or the program limit. Additionally, any purchases made using reward points associated with the covered account are eligible for this benefit.
You or Your means a valid cardholder of an eligible U.S.-issued card or Your Immediate Family Members whose event tickets you charged to Your account.
Immediate Family Member means Your spouse or legal dependent children under age 18 (25 if enrolled as a full-time student at an accredited institution).
Accidental Injury means bodily injury caused by an accident occurring while this coverage is in effect. The Accidental Injury must be verified, in writing, by a licensed Physician.
Event means a concert, theatrical, recreational, and sporting event for which a covered Ticket is purchased.
Family Member means a spouse, mother, father, son, daughter, mother-in-law or father-in-law or grandparents of the Ticket holder.
Physician means a licensed practitioner of the healing arts, acting within the scope of his/her license. The treating Physician may not be the cardholder, a family member, or one of the Ticket holders.
Sickness means an illness or disease that is diagnosed or treated by a Physician after the date of the Ticket purchase.
Additional Provisions for Ticket Protection: You must comply with all of the following conditions in order for Your claim to be eligible: The cardholder must not be aware of any Ticket holder’s illness at the time a covered Ticket is purchased that would inhibit the Ticket holder’s ability to attend a covered Event. For series/season Tickets and multi-day passes, please note that a particular covered reason may not be used for cancellation of more than one day or Event. The cardholder must make all necessary preliminary arrangements for timely arrival to the Event.
The cardholder must not be aware of any material fact, matter or circumstance at the time a covered Ticket is purchased which is likely to give rise to a claim. The Ticket Protection Reimbursement benefit is supplemental to and excess of any valid and collectible avenue of recovery which is available to you the eligible cardholder. We will refund the excess amount once all other coverage has been exhausted up to the limit of liability.
The cardholder shall use due diligence and do and concur in doing all things reasonably practicable to avoid or diminish any loss protected by this Benefit. This provision will not be applied unreasonably to avoid claims.
If you make any claim knowing it to be false or fraudulent in any respect no benefit shall exist for such claim and your benefits may be canceled. Each cardholder agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact by the cardholder.
Once your report an occurrence, a claim file will be opened and shall remain open for ninety (90) days from the date of the Covered Event. No payment will be made on a claim that is not completely substantiated in the manner required by the Benefit Administrator within ninety (90) days of the occurrence.
After the Benefit Administrator has paid your claim, all your rights and remedies against any party in respect of this claim will be transferred to the Benefit Administrator to the extent of payment made to you. You must provide the Benefit Administrator all assistance as may be reasonably required to secure all rights and remedies.
No legal action for a claim may be brought against us until sixty (60) days after we receive Proof of Loss. No legal action against us may be brought more than two (2) years after the time for giving Proof of Loss. Further, no legal action may be brought against us unless all the terms of the Guide to Benefits and policy have been complied with fully.
This benefit is provided to eligible cardholders at no additional cost. The terms and conditions contained in this Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to Benefits mailings, statement inserts or statement messages. The benefit described in this Guide to Benefits will not apply to cardholders whose accounts have been suspended or canceled.
Termination dates may vary by financial institutions. Your financial institution can cancel or non-renew the benefit, and if they do, they will notify you at least 30 days in advance. This information is a description of the benefit provided to you as an eligible cardholder. It is insured by Indemnity Insurance Company of North America.
FORM# TKTPRO-2000/4000 (04/10)