UBS Asset Management takes complaints seriously. Upon receipt of a complaint, we ensure that it is properly investigated and treated fairly. Primarily, we ask you to raise your complaint directly with your UBS contact, Client Relationship Manager or Client Advisor.
An acknowledgement will be sent to you promptly upon receipt of your complaint and you will be kept up to date with the progress of your query.
Alternatively, you may raise a complaint using the relevant region or country email link below:
Top five counterparties and venues reports in terms of trading volumes
Below we provide the top five counterparties and venues we relied upon when executing and placing client orders in the market during 2020:
Below we provide the top five counterparties and venues we relied upon when executing and placing client orders in the market during 2019:
If you require further information about our Best Execution and Order Handling policy, please get in touch with your usual UBS Asset Management contact or visit our Contact us page.
Minor non-monetary benefits
Below we provide information about minor non-monetary benefits received from third parties by UBS Asset Management EEA legal entities and UBS AG (Switzerland) in relation to investment and ancillary services.
Third parties in this context includes, among others, external product providers as well as external financial intermediaries. These minor non-monetary benefits generally enhance the service quality for the client and do not impair UBS Asset Management's duty to act in the best interest of the client.In general, the categories of minor non-monetary benefits which UBS AM EEA legal entities and UBS AG can receive include, without limitation:
Ensuring the satisfaction of our clients is our priority. Should we fail to fully meet your expectations, please contact us, so that we can find a way to resolve the issue together. If we are still unable to resolve the issue, you can contact the OFD, a neutral and inexpensive or free information and mediation office. As a general rule, the ombudsman only intervenes after UBS Asset Management received and responded to a written client complaint.
Phone +41 (0)44 562 05 25
Clients serviced by UBS Asset Management
Please note that UBS Asset Management does not render financial services to retail clients. If you wish to change your existing status to retail, then please contact your client relationship manager as we will either need to terminate your contract, or would be happy to assist you with transferring to an alternative provider of your choice including, but not limited to, UBS Wealth Management.
Bahnhofstrasse 45, CH-8001 Zürich
Aeschenvorstadt 1, CH-4002 Basel
UBS Asset Management Switzerland AG
Europaallee 21, CH-8004 Zürich
The sustainability-related disclosures in the financial services sector (EU 2019/2088) requires UBS Asset Management to make certain disclosures on our policies and procedures as well as on the financial products that we offer. Here you can find an overview of these disclosures.
Sustainability risk policy & principle adverse impacts
Below we provide information on how we integrate sustainability risks into the investment process and how we consider principle adverse impacts including due diligence policies, engagement policies & adherence to responsible business codes:
Our policy on the integration of sustainability risks into our remuneration process is at UBS Group level, you can find this policy below:
According to the requirements under the Art. 10 SFDR, the financial market participants are required to disclose the information on website for products (including mandates) in scope of Art.8 and Art. 9. Due to the nature of our discretionary mandate offering, which is based on providing tailor-made solutions to our clients, specific information can be found in the Investment Management or Advisory agreement.
However, for further information related to information on the description of the environmental or social characteristics, methodologies used to assess, measure and monitor the environmental or social characteristics or the impact of the sustainable investments selected for the financial product, please refer to the UBS AM Sustainable Investment Policy, and for ESG information on fund level please visit:
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