Tips for smarter security
Tips for smarter security
Research has shown that people click on phishing emails much more often in times of uncertainty.
Never give out personal data like your contract and access card numbers or security codes if someone asks for them, even if the sender appears to be UBS.
Never use your UBS Access App any other time than when using UBS Wealth, even if someone asks you to. UBS will never ask you to do this.
Tip: UBS Wealth and the UBS Access App communicate with each other directly and automatically establish a secure connection to UBS. If you log in to UBS Wealth using this method, phishing fraudsters will not stand a chance.
Using sophisticated authentication and encryption technology, UBS Wealth ensures that you benefit from convenient and secure access to your accounts. UBS's security practices are designed to safeguard your data and privacy online.
To ensure confidentiality, the data transferred between you and UBS Wealth is subject to 256-bit Secure Socket Layer (SSL) encryption. Even if your data is intercepted, it will be unreadable.
Keep your PIN confidential at all times. Do not reveal it to anyone, even UBS staff or law enforcement agents. Nobody at UBS will ever ask you for your PIN.
Dispose of your initial PIN information once you have used it. After memorizing your new PIN, do not write it down or store it anywhere. Your PIN should not use the same character more than twice. Do not base your PIN on your contract ID, birth date, telephone number, ID or passport number or any other personally identifiable information. Change your PIN regularly. Do not reuse the same PIN over time. Do not use the same PIN for different websites, applications or services, particularly when they relate to different entities.
Change your PIN immediately if you suspect that someone else knows it, or if you suspect that someone has gained unauthorized access.
If you have been logged in for 10 minutes with no activity, your session will be automatically terminated.
Before entering your contract ID, ensure that the website you are visiting is using a secure connection and belongs to UBS. You can verify the security of the connection by checking that the URL displayed in the address bar on the browser begins with "https://", and you can make sure the site belongs to ubs.com by confirming that the URL uses the domain "ubs.com".
If you receive any SSL Certificate-related warnings, please check the authenticity of the website, clear the cache and reopen your browser window to try again. You can also navigate to the login page from the main UBS website: www.ubs.com. If the error persists or if you suspect the site is not secure, please contact the UBS Wealth hotline immediately.
Do not store your login details in the browser (see the general security precautions and practices section below for details on how to change this setting).
UBS records your last login date and time, enabling you to check unauthorized account access.
A dedicated online security team at UBS monitors the system for irregularities around the clock. To protect yourself against security threats, please carefully check alerts and notifications as well as account statements and advice sent by us. If you see any unusual or unauthorized transactions, please contact support immediately.
Remember to exercise caution in order to avoid errors when transferring funds. If you discover an error in your fund transfers, please contact your client advisor immediately.
In the event that you have received funds that have been mistakenly transferred to you, please contact your client advisor immediately to arrange for the mis-transferred funds to be returned. Failure to return any such funds may attract criminal liability.
- Do not use an untrustworthy computer or device for online banking; this includes publicly accessible computers.
- Do not disclose your personal, financial or credit card information to untrustworthy, little-known or suspicious websites.
- Check your account information and transaction history on a regular basis to ensure there have been no unauthorized transactions.
- Notify us immediately if you lose your mobile phone or after making any changes to your contact numbers and address.
- Protect yourself against computer viruses by installing the latest firewall and spyware and virus detection software, particularly if you access the internet via broadband connections, cable modems or digital subscriber lines.
- Update your operating system, firewall and spyware and virus detection software regularly with security patches or newer versions.
- Avoid downloading or installing any files or programs from unknown sources.
- Use your virus detection software to scan any attachments you receive via email, and immediately delete any suspicious email messages that have attachments.
- You are encouraged to delete junk or chain emails. Do not open any email attachments from strangers.
- Use a web browser which supports 256-bit or higher encryption to ensure that you enjoy the highest level of security available.
- Disable the "Autocomplete" function on your browser.
- If you are using a Windows operating system on your computer, disable the “File & Printer Sharing” feature.
- Make regular backups of your critical data.
- Do not use the same PIN for different websites, applications or services, particularly when they relate to different entities.
- Consider using personal encryption technology to protect highly sensitive and confidential data.
- If you suspect that your security has been breached or that someone has gained unauthorized access to your digital banking account, you should contact the UBS emergency hotline immediately.
You may also contact your client advisor if the UBS emergency hotline cannot be reached. Your role in ensuring good security measures is critical. Your fraudulent acts or gross negligence may cause losses for which you will be fully liable.
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