I cannot make a payment or withdraw cash using my V PAY or Maestro card. What can I do?

Please check the monthly limit / daily limit of your debit card in E-Banking or Mobile Banking.

  1. Log on to E-Banking.
  2. Navigate to “Cards > Debit cards > Settings & Services”.
  3. In the overview, the currently available limit is displayed next to your card.
  4. If your limit is not sufficient and it can be adjusted, you can adjust it under Monthly limit.
  1. Log on to the Mobile Banking App.
  2. Navigate to “Accounts & Cards” and select the corresponding card in the “Debit” tab.
  3. The currently available limit is displayed in the overview.
  4. If your limit is not sufficient and it can be adjusted, you can adjust it under Monthly limit.

If it is still not possible to make a payment or cash withdrawal, please contact our Service Line (available 24/7).

Card

Card

From Switzerland

From Switzerland

From abroad

From abroad

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V Pay / Maestro

From Switzerland

0800 888 601

From abroad

+41 848 888 601