What are reserved amounts and how do I deal with them?

A reserved amount is a provisional booking that is still being processed. In e-banking, these amounts are displayed in red with a clock symbol.

In the event of a double charge, you can only dispute the booking once the amount has been definitively debited from your account. Should you notice any double charges, please notify us via the mailbox in e-banking or mobile banking.

Reserved amounts for using your cards may be higher than the actual amount debited. For payments made at petrol stations and for hotel reservations or car rentals, etc., these amounts are reserved for five days. Only the billing amount actually outstanding is definitively charged.