UBS Asset Management Schweiz

Investment solutions for our distribution partners

Markets and research

We offer investment capabilities across all major traditional and alternative asset classes to a wide range of clients.

UBS Funds

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Regulatory information /FIDLEG

Ombudsman's office

Ensuring the satisfaction of our clients is our priority. Should we fail to fully meet your expectations, please contact us, so that we can find a way to resolve the issue together. If we are still unable to resolve the issue, you can – as soon as UBS Asset Management is affiliated with – contact the ombudsman's office, a neutral and inexpensive or free information and mediation office. As a general rule, the ombudsman only intervenes after a financial service provider received and responded to a written client complaint.

UBS Asset Management is – due to the new FIDLEG and the respective regulatory transition period – currently not able to affiliate with an ombudsman's office because no corresponding office is yet recognized or established. As soon as this status changes, UBS Asset Management will update this webpage and provide all relevant information with respect to the ombudsman's office affiliated with.

Clients serviced by UBS Asset Management

Please note that UBS Asset Management does not render financial services to retail clients. If you wish to change your existing status to retail, then please contact your client relationship manager as we will either need to terminate your contract, or would be happy to assist you with transferring to an alternative provider of your choice including, but not limited to, UBS Wealth Management.

Complaints handling

UBS Asset Management takes complaints seriously. Upon receipt of a complaint, we ensure that it is properly investigated and treated fairly. Primarily, we ask you to raise your complaint directly with your UBS contact, Client Relationship Manager or Client Advisor.

An acknowledgement will be sent to you promptly upon receipt of your complaint and you will be kept up to date with the progress of your query.

Relevant for

Bahnhofstrasse 45, CH-8001 Zürich
Aeschenvorstadt 1, CH-4002 Basel

UBS Asset Management Switzerland AG
Stockerstrasse 64, CH-8098 Zürich