Contact details for Credit Suisse Private Clients
Card contacts
Debit card / TWINT: +41 800 800 488
Credit cards: +41 446 596 903
Our opening hours:
7×24 / 365 days
Welcome to the Credit Suisse product information pages
Welcome to the Credit Suisse product information pages
Here, clients with Credit Suisse products can find information and access support related to their products and services.
For information and answers to questions about the integration of Credit Suisse into UBS, visit our dedicated website.at welcome hub
Credit Suisse account management
You can change or update the beneficial owners (BOs) on an account by downloading and filling out the “Form A.” Please also attach any requested ID copies (account holders -> certified ID copy, other BOs -> simple ID copy) and send the filled out and signed form along with the ID copies to the address stated below.
The form can be filled out directly on your PC, however, we kindly ask you to print out the completed document and sign it by hand:
Address:
UBS Switzerland AG
SVAG 33
AMLA 21
P.O. Box
5001 Aarau AG
Switzerland
The easiest way to view all of your accounts is in Online Banking. To do so, log in to Online Banking and click on “Accounts and cards” --> “Accounts.”
The IBAN is shown on all pages in the “Account” area in your Online Bankinguse online banking application. You can find the BIC at the top of the account pages. To see the clearing number, please select “Account details” at the top of the account detail pages.
The “Bookings” page shows what has been posted to your account. Under the default setting, you will see the bookings from the last 30 days. You can also change the time period or number of bookings shown directly on the “Bookings” page. The selection will be saved for future Online Banking sessions.
You can set filters to find a specific booking in Online Banking. Please note that under the default setting, you will see the bookings from the last 30 days. You can also change the time period or number of bookings shown directly on the “Bookings” page.
You can view account balances from the past. To do so, click on the following link.
Use the Balance Optimizer to make your own rules for automated account transfers. This gives you an automatic and flexible solution for managing liquidity in your accounts.
You can:
- Optimize credit interest rates and make full use of savings potential
- Distribute available liquidity without manual effort
- Efficient cash management with simple administration
- You manage the rules yourself in Online Banking
Here you can set up your:
The estimated balance is an overview that shows the estimated future balances of your accounts. This is calculated using the current balance, previously entered payments, and standing orders in the future. This preview does not include incoming payments and withdrawals with a debit card or direct debit.
You can change your account settings to view which bookings are used to calculate your balance at the top of the account detail pages. These settings are also used to calculate the estimated balance.
If you have already set up e-documents, you can view them in Online Banking at “Products and services” --> “E-documents”use online banking application
If you did not find the document you want under “E-documents,” you can still order it by going to “Products and services” --> “Orders” --> “Account statements”use online banking application and/or “Tax statement.”use online banking application
Please note that a fee is charged to prepare a tax statement. It depends on the number of items (number of accounts, securities in your safekeeping account, mortgages, etc.). Further information on the Tax statement Switzerland can be found at the below link.
We are very sorry that you wish to close your account with us.
If you want to close your account nonetheless, please get in touch with your personal relationship manager who will assist you in the process and would be happy to know if there is anything else we can do for you.
If you do not have a personal relationship manager, please proceed as follows:
- Complete the “Order to close an account” form.
- Sign the form.
- Send it to the following address by post:
UBS Switzerland AG
P.O. Box 100
8070 Zurich
It is important that you fill out the form completely so that we can process your request as soon as possible. The processing of your request might take some time.
This difficult period of mourning raises questions about many things, including the deceased’s banking relationship.
We’ll help you get through all the red tape awaiting you. Therefore we created a leaflet 
.
You are also welcome to contact us by telephone or in person at the nearest branch. Please find the details in “Contact and support” below or contact your relationship manager.
Contact details can be found on your account statements or in your Online Banking.
Opening
You can open a Rental deposit savings account online via the UBS opening portal.
Closing a rental deposit
In order to close an existing rental deposit, you are required to completely fill out and sign the form below and submit it to us. Please note the explanations regarding the release and transfer of a rental deposit in order to avoid unnecessary delays. Expectation/duration?
For questions about your rental deposit account, we are happy to help you on 022 392 49 82 from 8 a.m. to 5 p.m. For all other questions, you will find the right contact person at the bottom of this page below “Contact and support.”
Existing clients: associations / condominium associations with an account with Credit Suisse
In order to change the signatory authority vis-à-vis the bank, we need the following documents:
- Signed minutes of the last meeting documenting the election of the current management board members. In the case of condominium associations, a signed copy of the administration agreement or minutes of the owners’ meeting where the new administration was elected
- Authenticated ID copies* of the management board members / administrators providing specimen signatures
Please note that adjustment, including the review of your documents, can take one to two weeks.
New clients: associations / condominium associations without an account with Credit Suisse
We would be happy to send you the opening documents in order to open a new account for an association and/or a condominium association. Please send us the following information/documents first:
- Signed minutes of the last meeting documenting the election of the current management board members. In the case of condominium associations, a signed copy of the administration agreement or minutes of the owners’ meeting where the new administration was elected
- In the case of associations: copy of the current articles of incorporation
- In the case of condominium associations: land record extract (dated within past 12 months) and bylaws of the condominium association (copy)
- Authenticated ID copies* of the management board members / administrators providing specimen signatures
Please note that the opening, including the review of your documents, can take up to two weeks.
Our mailing address for the delivery of documents is:
UBS Switzerland AG
SACS 21
P.O. Box 2563
6830 Chiasso
* The simplest option, which is free of charge, is for the new management board members / administrators to visit a counter at a Credit Suisse branch in order to have an ID copy made.
Municipalities and post offices also offer this service (subject to charge in some cases).