The legal merger between Credit Suisse AG and UBS AG was completed on 31 May 2024. Credit Suisse (UK) Limited is now an entity of UBS AG.

If you want to learn more about our UBS offering in the UK, click here

Part VII Scheme

Stay alert to scams. Avoid being a victim of fraud.

Criminals may contact members of the public at random, with false investment opportunities which often appear to include very attractive and/or guaranteed returns.

They may direct the public to view cloned websites purporting to be from a Credit Suisse company or other financial firms. Cloned websites often include false client testimonials or celebrity endorsements and realistic looking investment materials.

As a rule, Credit Suisse never contacts its clients by phone, email or SMS to ask them to log in or reveal their access, account details. We don’t send emails with links to login pages.

Investments that promise higher than usual returns should be treated with extra caution as they may be too good to be true.

If you have been contacted in such a manner, we recommend you follow the FCA guidance below to ensure you are dealing with a legitimate financial firm.

The Financial Conduct Authority (FCA) have a range of hints and advice to avoid becoming a victim of fraud.

This includes only dealing with financial firms that are authorized by the FCA. You can check the Financial Services Register to ensure they are, and when conducting your due diligence before an investment, consult the FCA Clone and Unauthorised Firms alerts page.

Credit Suisse (UK) Limited is now part of the Authorised Push Payment (APP) scam reimbursement scheme in the UK which commenced on 7 October 2024. Client Information on APP scam reimbursement rights can be found here.

Examples of APP scams:

Examples of APP scams:

Romance Scams

The fraudster pretends to form a romantic relationship with the victim, often online. Over time, they build trust and eventually claim to be in a financial, health or other crisis, asking the victim to transfer money to help them. The victim, believing they are helping someone they care about, sends the money to the fraudster.

Friend or Family Impersonation

The fraudster pretends to be a friend or family member in urgent need of money, often claiming to be in trouble abroad. They might contact the victim through social media or a compromised email account, asking for money to be transferred quickly to help them out of a difficult situation. Trusting the request to be genuine, the victim sends the money, only to find out later that their friend or family member was never in trouble.

Investment Scams

The fraudster convinces you to move your money to a fund that doesn't exist or to pay for a fake investment. The criminal will usually promise a high return. These scams include investment in items such as gold, property, carbon credits, cryptocurrencies, land banks and wine.

Victim of fraud

What to do if you have become a victim of fraud

If suspect you are a victim of fraud, please report this to the UK police via Action Fraud, and report fake Credit Suisse investments via 0207 567 8000.

Financial Services Compensation Scheme (FSCS)

Your eligible deposits with UBS AG are protected up to GBP 120,000 per person and GBP 85,000 for investments by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any savings above this limit are unlikely to be covered. Find out more information visiting the links to the right.

Financial Services Compensation Scheme

Credit Suisse Group AG has been acquired by UBS Group AG. Click here for the latest updates on how we continue to serve clients.