Regulatory information

UBS Qatar LLC, 14^th Floor, Burj Alfardan Tower, Building 157, Street No. 301, Area No. 69, Al Majdami, Lusail, Qatar

01.04.2021

UBS Qatar LLC is authorised by the Qatar Financial Centre Regulatory Authority (QFCRA)

UBS Qatar LLC is authorized by QFCRA to conduct following regulated activities:

• Arranging deals in investments
• Arranging the provision of custody services
• Arranging financing facilities
• Advising on investment

These regulated activities are not conducted in accordance with Shari’a.

A complaint about firm’s activities can be made in a durable medium directly to UBS Qatar LLC.

Complaint Handling Unit is responsible for handling complaints in accordance with Customer and Investor Protection Rules 2019 (CIPR) and Customer Dispute Resolution Scheme Rules 2019 (CDRS). Complaint must be resolved in a manner that is prompt, timely, fair and equitable.

UBS Qatar LLC is handling complaints in strict compliance with standard as set in rule 3.8.5 of CIPR, in particular:

• UBS Qatar LLC must provide, 5 business days after the day on which complaint has been received, an acknowledgement in a durable medium mentioning the person handling the complaint and providing the details of the internal complaint handling procedures
• A final response must be given at the end of 4 weeks after the day on which complaint has been received, or otherwise the firm must explain the reason for delay and indicate the time for the response.

Eligibility of the customer to apply for the customer dispute resolution scheme is determined in accordance with the rule 8 of Customer Dispute Resolution Scheme Rules 2019 (CDRS). 

Services. UBS Qatar LLC may provide services as set out by the following authorizations it has from Qatar Financial Centre Regulatory Authority:

• Arranging deals in investments
• Arranging the provision of custody services
• Arranging financing facilities
• Advising on investment

Arranging activities. Designated custodian for the provision of custody services is UBS AG / UBS Switzerland AG, domiciled in Switzerland.

UBS Qatar LLC arranges deals in investments and financing facilities through UBS AG / UBS Switzerland AG.

Investment research. UBS Qatar LLC does not produce investment research. However, Investment research produced by UBS Group entities may be disseminated/provided as part of arranging activities.

Investment advice. UBS Qatar LLC does not provide investment advice at this point.

Type of clients. UBS Qatar conducts business with business customers and eligible counterparties. UBS Qatar LLC may classify a retail customer as a business customer (opting-up) in accordance with rule 3.3.2 of the Customer and Investor Protection Rules 2019 (CIPR).

UBS Qatar LLC charges may consist of fees and commissions.

Detail and amount of fees and commissions charged by UBS Qatar LLC are set out in the separate documents / agreements which are provided to the customers.

UBS Qatar LLC is part of UBS Group that implemented a Group Policy on Client related Conflicts of Interest, which applies to UBS Qatar. Under terms of this policy, UBS (incl. UBS Qatar LLC) and its employees must take all appropriate steps to identify, prevent and manage actual and potential conflicts of interest arising from any of our business activities. All employees have a duty to be mindful of conflicts of interest, and to assist in their identification and management, including prompt escalation. The Group Policy sets out the conflicts of interest framework with minimum requirements, including roles and responsibilities for the identification, prevention, management and recording of conflicts of interest including the processes of escalation.

As part of UBS Group, UBS Qatar LLC’s business is inherently affected by the risks relevant for UBS Group. This section covers material risks associated with UBS Group and UBS Qatar LLC and provides a high-level overview of some material risks without attempting to be exhaustive. Please refer to the section “Risk Factors” of the UBS Group AG Annual Report for more detailed information at the following link: https://www.ubs.com/global/en/investor-relations/financial-information/annual-reporting.html

Certain risks, including those described below, may affect our ability to execute our strategy or our business activities, financial condition, results of operations and prospects. We are inherently exposed to multiple risks, many of which may become apparent only with the benefit of hindsight.

Market and macroeconomic risks. Performance in the financial services industry is affected by market conditions and the macroeconomic climate. Our businesses are materially affected by market and macroeconomic conditions. Adverse changes in interest rates, credit spreads, securities prices, market volatility and liquidity, foreign exchange rates, commodity prices, and other market fluctuations, as well as changes in investor sentiment, can affect our earnings and ultimately our financial and capital positions.

Regulatory and legal risks. Material legal and regulatory risks arise in the conduct of our business. As a global financial services firm operating in more than 50 countries, we are subject to many different legal, tax and regulatory regimes, including extensive regulatory oversight, and are exposed to significant liability risk. We are subject to a large number of claims, disputes, legal proceedings and government investigations, and we expect that our ongoing business activities will continue to give rise to such matters in the future.

Strategy, management and operations risks. We may not be successful in the ongoing execution of our strategic plans.

Liquidity and funding risk. Liquidity and funding management are critical to UBS’s ongoing performance.

The viability of our business depends on the availability of funding sources, and our success depends on our ability to obtain funding at times, in amounts, for tenors and at rates that enable us to efficiently support our asset base in all market conditions.

As a part of UBS Group, UBS Qatar LLC is not acting independently and may sell products (including packaged investment products) of UBS Group entities, including UBS AG and UBS Switzerland AG, as well as third parties.

These products include: e.g. shares, debt instruments, warrants, securities receipts, units in a collective investment fund, options, futures, contract for differences, rights in investments, credit facilities.

UBS Qatar LLC does not provide investment advice at this point.