We want to make sure you are completely happy with the service we give you. If you are not, we will do everything we can to deal with any problems. We will:
- treat you fairly
- respond promptly
- investigate your complaint impartially
How to complain
You can complain however you feel comfortable: by letter, by e-mail (firstname.lastname@example.org) or by speaking to any contact at UBS (+377 9315-5815). You can contact the Complaints Handling Unit directly:
The Complaints Handling Unit
UBS (Monaco) S.A.
10/12 Quai Antoine 1er
What happens when you complain
These are the main steps.
We will look into what has happened and try our best to resolve your complaint as soon as we can.
- If we need more time to look into what happened, the Complaints Handling Unit will write to you promptly to acknowledge your concerns.
- We will give you the name and contact details of the person who will be looking into your complaint, and we will tell you what happens next.
We will look carefully into the issues you raise. We might get in touch to make sure we understand your concerns and get more details. If you have any information that is relevant please send it to the person handling your complaint.
We will usually send it within two months of getting your complaint. If you are not happy, you may be able to take civil action.