Below you will find information on how we will deal with your complaint.
If you (as a client, ex-client or prospect) have reason to be dissatisfied with the services of UBS Monaco S.A. ("UBS"), please do not hesitate to contact us. For processing and handling of your complaint we obviously do not charge any additional fees.
How to complain
Postal address of the Complaint Handling Unit :
The Complaints Handling Unit / UBS (Monaco) S.A.
10/12 Quai Antoine 1er
E-mail : firstname.lastname@example.org
You can also directly contact your client advisor. The client advisor will capture your complaint and will immediately inform the Complaints Handling Unit.
Handling your complaint
We take your concern serious and will deal with it as quickly as possible. We will generally provide you with an acknowledgement letter within 10 bank working days.
Upon completion of our investigation and conclusive assessment of your complaint we will provide you within two months with the result of our analysis and if applicable with details regarding next steps. Should we not be able to provide you with a conclusive analysis within this timeframe, we will inform you in a holding letter until when we will be able to come back with conclusive feedback.