Answers to the most frequently asked questions.

Please contact your client advisor. He will provide you all relevant documents.

At UBS, our top priorities are ensuring that you data is secure and that our services are functioning as they should. If you use operating systems or browser versions that are no longer tested or supported, UBS may consider them to be potential security risks and inform you of this.

Why are outdated operating systems and Internet browsers considered a security risk?

Manufacturers do not continue to update outdated operating systems (e.g. Windows Vista, Windows XP, Windows NT, Windows 98) or browser versions (e.g.Internet Explorer Version 9 and older). This causes gaps in security and poses a risk for your computer and your data.

Therefore we recommend updating your computer's Internet browser and operating system as quickly as possible. Please observe the following requirements:

Please also always upgrade your operating system and Internet browser to the latest versions and carry out all security updates.

The login procedure is described in the following instructions:

You can set up notifications in UBS Quotes on the start page in the left-hand menu under "News > Notification".

Enter your e-mail address and/or your mobile phone number on the "General" tab, depending on whether you want to receive notifications by e-mail or SMS.

On the "Virtual portfolios" tab, you can choose to be informed when you reach the limits you have defined in your virtual portfolios. You can also request notifications just before bonds or derivatives mature. For each notification, you can decide whether you want to receive information by e-mail or SMS, or both. If you want to be informed when a new issue is given the status "Open for subscription", you can adjust the relevant setting on the "New issues" tab.

You can set up the SMS inquiry function in UBS Quotes on the start page in the left-hand menu under "News > Notification”. SMS price inquiries can be activated via the "SMS" tab.

Report the loss of your Access Card without delay to the support, which will immediately block access to your bank information with the lost Access Card, and provide you with a replacement card.

If you lose your card reader or Access Key, please also contact the support to order a replacement (for a charge).

Please contact the support, which will order a replacement card or device for you free of charge. Alternatively, if the battery is empty, you can simply change the battery.

UBS relies on a unique system that requires personal identification details: agreement number, personal identification number (PIN) and Access Card.

The challenge-response authorization method is used for logging into UBS Online Services – UBS e-banking and UBS Mobile Banking. A new access code is generated for each login and is only valid for a short period of time. Your access data are protected on your Access Card and cannot be seen by third parties.

Thanks to this secure identification system, you enjoy special protection as a client of UBS Online Services.

When entering a payment to a new beneficiary, an additional check is carried out to prevent payments from being manipulated by criminals. At the moment, this can only be done in UBS e-banking.

Heartbleed is a software bug which has arisen in certain versions of the Open SSL encryption technology commonly used worldwide (cf. Wikipedia). However, UBS Online Banking Services have never used the versions of OpenSSL affected by Heartbleed. This means that the security of UBS e-banking, UBS Mobile Banking and UBS Connect have not been compromised by the bug in question at any time. Therefore there is no need for our customers to take any action.

Confirming beneficiaries is an additional security solution for online payment transactions that prevents payments from being manipulated by criminals. Fraudulent actions usually target the actual bank client or the personal computer, whose security UBS cannot influence.

Consequently, it is important to always keep the following security information handy:

As a general rule, if you consider a situation to be unusual, refuse to disclose your personal security details or to use the Access Card and card reader. In such a case, contact your client advisor as soon as possible or call +352 45 12 11.

Your UBS Online Services agreement or Access Card has probably been blocked. Please contact the support.

UBS supplies a certificate upon connection. The browser uses the certificate to determine that you are actually connected to UBS's security server. You can verify the authenticity of this certificate yourself by comparing the fingerprint.