UBS Wealth Management Jersey Complaints Process

This information is issued by UBS Switzerland AG and/or its subsidiaries and/or its affiliates ("UBS", "we").

LEGAL NOTE

The data transmitted with this form via the internet to UBS is encrypted. However, there is still the possibility that unauthorized third parties may be able to gain access to the data transmitted via this form, especially through malware on a computer. By using this form to transmit confidential data (e.g., an account number) you accept the risk of disclosing the banking relationship and banking client information to third parties, and release UBS from any liability for losses from the use of this form, as permitted by law.

By providing your telephone number and/or e-mail address above you expressly approve UBS contacting you via telephone and/or via unsecured e-mail.

Please be aware that the use of e-mail can involve substantial risks such as lack of confidentiality, potential manipulation of contents or sender’s address, wrong recipient, viruses etc. UBS assumes no responsibility for any loss or damage resulting from the use of e-mails. UBS recommends that you do not send any sensitive information via e-mail, that you do not include details of the previous message in any reply, and that you enter e-mail addresses manually every time you write an e-mail. UBS never requests the disclosure of personal means of access (e.g., username, contract number, passwords, or security codes) via e-mail or telephone. If you receive such a request, it could be a phishing attempt, which you can report via www.ubs.com/phishing.
UBS does not accept any transaction orders for your UBS customer relation submitted via this form, including but not limited to account openings, payment or stock market transaction orders, revocation of orders or authorizations, blocking of credit cards, changes of address. Please contact the appropriate branch or your client advisor for such transactions.

PRIVACY DISCLAIMER

In the context of the above form, we collect and process the information which is requested in the fields therein ("Personal Data").

We collect and process your Personal Data for the purpose of processing your feedback, complaint, client relationship management, compliance and risk management and / or crime prevention, detection and investigation (the "Purpose").

Your Personal Data may be shared with and processed by UBS Group companies to carry out the Purpose.

We will retain your Personal Data for as long as required to fulfil the Purpose.

For more information about how UBS processes your data including how we protect your data, your rights in respect of your data and contact details of the Group DP Office, please refer to our Privacy statement.