UBS Europe SE, French Branch strives to offer its customers a quality service. However, you may encounter difficulties in the operation of your account or in the use of the services provided.
You are first invited to contact your usual advisor. If you are not satisfied with the response or the lack thereof after two months following the receipt by the Bank, you can contact the Director of Legal Affairs at the Bank's headquarters.
If you are not satisfied with the response of the Bank to your complaint, you can contact one of the following ombudsmen for free (your choice is final for this dispute):
> Complain to the Ombudsman
Note that the Ombudsman with the Fédération Bancaire Française, whose full contact details are given above, is also competent over any action relating to the marketing of insurance products. You can contact it by following the same conditions as those indicated above, in case you encounter a difficulty with regards to our role as an intermediary in life insurance products and/or capitalization contracts.
UBS Europe SE French Branch is a branch of UBS Europe SE – Paris Trade and Companies Register no. 844 425 629, having its registered office at 39, rue du Colisée, 75008 Paris.
Intra-Community VAT no. FR00844425629 NAF Code 6419Z - ORIAS registration number (MIA) : 23002176
UBS Europe SE, a subsidiary of UBS AG, is a credit institution with share capital of EUR 446,001,000 established in Germany in the form of a European company, with its registered office at Opern Turm, Bockenheimer Landstrasse 2-4, 60306 Frankfurt am Main. Registration
no.: HRB 107046. UBS Europe SE is authorised and supervised by the European Central Bank.
Management Board: Tobias Vogel (Chair), Dr. Denise Bauer-Weiler, Filippo Bianco, Pierre Chavenon, Miriam Godoy Suarez, Georgia Paphiti.
Chair of the Supervisory Board: Prof. Dr. Reto Francioni.