Claims: Referral to Competent Services and Mediation

UBS (France) S.A. strives to offer its customers a quality service. However, you may encounter difficulties in the operation of your account or in the use of the services provided.

You are first invited to contact your usual advisor. If you are not satisfied with the response or the lack thereof after two months following the receipt by the Bank, you can contact the Director of Legal Affairs at the Bank's headquarters.

If you are not satisfied with the response of the Bank to your complaint, you can contact one of the following ombudsmen for free (your choice is final for this dispute):

Ombudsman with the French Banking Federation

by mail to the Ombudsman
CS 151
75422 PARIS Cedex 9

or by filing your complaint on the website

"your claim" tab

The ombudsman – Autorités des Marchés Financiers

by mail to
the ombudsman
17 place de la Bourse
75082 Paris Cedex 2

or via an electronic form accessible on the AMF website,

> Complain to the Ombudsman

Note that the Ombudsman with the Fédération Bancaire Française, whose full contact details are given above, is also competent over any action relating to the marketing of insurance products. You can contact it by following the same conditions as those indicated above, in case you encounter a difficulty with regards to our role as an intermediary in life insurance products and/or capitalisation contracts.