Access App
Answers to frequently asked questions about Access App.
Digital Banking
Answers to frequently asked questions about Access App.
This is how it’s done:
Deactivate the Access app
Now activate the Access app on the new smartphone or tablet.
Yes, the Access app can of course also be used abroad – provided that you have a WiFi network connection and/or mobile data with roaming. Please note that for a mobile data connection with roaming, costs will be incurred from your mobile phone provider accordingly.
In the event of loss, theft or suspicion of misuse, for security reasons you should immediately block your activated device for use of the Access app. Contact E-Banking Support at 0848 848 064.
If your smartphone reappears, Support can easily lift the block. You will not need to register again.
If the device is actually lost you can easily deactivate the Access app in E-Banking under "Settings > Security" or "Offerings > Means of access".
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