UBS Passkey is used as a second authentication factor for accessing and signing on the bank's platforms. For security reasons, each passkey can be configured on only one mobile device (smartphone or tablet).

To set it up, you will need to use two devices: a computer and a smartphone or tablet; or two smartphones or tablets. The process is simple, secure, and takes less than 5 minutes to complete.

Step-by-step setup

A person holds a mobile phone with one hand while using a computer with the other.

  1. On your computer, open the welcome email sent by UBS.
    If you have not received it yet, please contact your Client Advisor to request it.
  2. Click the “Create your password” button or, if you prefer, click directly on the link.
    Important: the link is valid for 24 hours from the time the email is received. If it has expired, please contact your Client Advisor to request a new one.
  3. You will be redirected to an access setup page in your browser. Click “Start activation” to create your password.
  4. Enter a password that meets the required security criteria and re-enter it to confirm. Then click “Continue” to complete this step.
Top-down view of a person’s hands typing on a computer.

  1. Open your mobile phone’s camera and scan the QR code displayed on your computer.
    Important: do not use the SecureSign app to scan the QR code. The QR code is valid for 3 minutes. If it expires, you can generate a new one by clicking on it.
  2. After scanning the QR code, a link will appear. Tap the link to open it on your mobile device, then click “Set up your passkey.”
  3. Next, select your device’s default authentication method (Face ID, PIN, or fingerprint).
  4. A success message will be displayed on both your mobile device and your computer.

Done! Your device is now registered and can be used for authentication on UBS platforms going forward.

A person looking at a mobile phone while typing a message.

  1. Once the token (passkey) has been set up, access the UBS application website on your computer using your registered login and password.
  2. Scan the QR code using your mobile phone’s camera and tap the link to open it.
    Important: do not use the SecureSign app to scan the QR code. The QR code is valid for 3 minutes. If it expires, you can generate a new one by clicking the icon.
  3. To complete the login, confirm using your device’s default authentication method (Face ID, PIN, or fingerprint).
  4. After successful authentication, a confirmation message will appear on your mobile device, and access to the platform will be automatically granted on your computer.

Need help?

Please contact your Client Advisor or email our support team at sh-gwmbrazil-clientappmigration@ubs.com.

Client manual

For more details, please refer to the document below.
Click here to download