Welcome to UBS

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Information
In the summer of 2024, we informed you about the merger of Credit Suisse with UBS and gave you an initial insight into the process.
Preparation
We will arrange everything for a smooth transfer and inform you in detail.
Transfer
Your banking relationship will be transferred. You will find information on the exact date and procedure in the corresponding letter.
Completion
After the transfer, your banking relationship will be fully transferred to UBS, and we look forward to welcoming you.

Please familiarize yourself with the contractual adjustments to your banking relationship. You can view the adjusted terms and the price lists for your products and services after the transfer online using the personal access code from our letter.

You can find the price lists in the chapter on amendments subject to right of objection.

Here you can find the adjusted terms and price lists

Are you currently at a location in Switzerland, but are being recognized as an international visitor to the website?

This can happen if the iCloud Private Relay function is activated on your Apple device or the “Trackers and websites” function is activated in Safari. This prevents the system from recognizing your actual location. In such cases, you will be automatically redirected to this international UBS website.

To access the desired website, you can temporarily deactivate your tracker function:

Apple

Settings > Apple ID > iCloud > Private Relay > Deactivate

Safari

Settings > Safari > Hide IP address > Select None or Tracker only (not Tracker and Websites).

Do I have to take any action myself in order to transfer my banking relationship?

How do I find out when my assets will be transferred?

Can I change the transfer date for my banking relationship?

I already have a banking relationship with UBS. How can I merge both banking relationships?

How will I know that the transfer to UBS systems was completed successfully?

Why will different family members be informed about the transfer and/or have their banking relationship transferred at different times?

I am already a UBS client. Will my former Credit Suisse client relationship be consolidated with an existing UBS relationship during the transfer?

Is historical data from my already closed accounts and portfolios also transferred?

If you have closed an account before the transfer, the associated documents will not be transferred. You can download these in your Credit Suisse online and mobile banking before the transfer and for up to three months afterward. This applies in particular to tax-relevant documents, such as confirmations of deposits into pillar 3a products and final interest amounts for mortgages and accounts.

What do I need to do if I’ve been a victim of phishing?

Only for clients who already use Credit Suisse Online & Mobile Banking: How long can I continue to use my Credit Suisse Online & Mobile Banking?

You can carry out your banking transactions as usual in Credit Suisse Online & Mobile Banking until the transfer, which we will communicate to you in good time by letter.
Once the transfer begins, you will continue to have access to Credit Suisse Online & Mobile Banking for a period of three months to download existing documents, but you will no longer be able to carry out any banking transactions.

Only for clients already using trading and execution services: What do you need to know regarding trading and execution services on the transfer weekend?

Is there anything I need to be aware of regarding my accounts after the transfer?

Please inform your payment partners about your new UBS IBAN(s) and account numbers.
All incoming payments to your existing Credit Suisse IBAN/ account numbers after the transfer will be forwarded to your new UBS accounts for at least 24 months.
You will receive two separate bills for fees for the month in which the transfer of your banking relationship takes place: one for the period up to the transfer and one for the rest of the month.

Where can I find my new UBS IBAN?

What will happen to my payments, standing orders and direct debit orders (LSV) at Credit Suisse when the transfer is made?

Only for clients who already use Credit Suisse Debit Cards: How long can I continue to use my Credit Suisse Debit Card?

Only for clients who already use Credit Suisse Credit Cards: How long can I continue to use my Credit Suisse Credit Card? 

Protect yourself from fraud

We will never ask you to disclose your personal details or transfer money to another account. In preparation for the transfer, we will contact you exclusively by mailed letter or Credit Suisse Online & Mobile Banking. Always check whether you are really on ubs.com or whether the letterhead contains your personal client number.

Fraud attempts can happen at any time: be careful if you receive unsolicited requests by e-mail, text message or telephone.

If you have any questions, please do not hesitate to contact us by telephone. You will find the number in your client letter.

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Welcome to UBS

Limited content

Your journey to UBS

Information

Preparation

Transfer

Completion

Amended terms and price lists

Still have questions?

What you can expect from us

Protect yourself from fraud

Contact us