We take all complaints seriously and are committed to maintaining our high standards of client service.
The complaints table below shows a breakdown of all complaints made to UBS AG London Branch (this includes our Wealth Management business and our Investment Bank) between July and December 2018. The complaints data is segmented across the six FCA product categories. The FCA also requires firms to show the complaint volumes in the context of the number of accounts. Therefore the table also shows the number of complaints we received per 1,000 accounts for each of the six categories in the first and second columns (labelled 'Provision' and 'Intermediation').
In the last column of each table we have also highlighted the main cause of the complaints, as defined by the FCA, for each category. The majority of the complaints we received were classed as 'General administration and customer service’, which includes areas such as delays and bank errors.