Account Information

Terms and Conditions

Services and Fees

Client Privacy Code

Cheque Holding Policy

Powers of Attorney and Joint Accounts

For important information about joint accounts, please refer to the "Joint Accounts" section in our Terms and Conditions (PDF, 531 KB).

For more information, please see: What every older Canadian should know about Powers of Attorney (for financial matters and property) and Joint Bank Accounts.

Interest Rates

Complaint Handling Process:

UBS Bank (Canada) (the "Bank") takes all client complaints seriously. A link to the Bank's complaint handling process is provided below, along with information regarding complaints handled by the Bank's Ombudsman (the "Ombudsman").

 Year  2012 2013 2014
Number of Complaints dealt with by the Ombudsman  0 0 1
Average length of time (in days) taken by the Ombudsman to deal with a complaint  0 0 209
Number of complaints resolved by the Ombudsman in accordance with the Bank's Complaint Handling procedures to the satisfaction of the person who made the complaint  0 0 0

For further information please: