Important notices
For important information about joint accounts, please refer to the "Joint Accounts" section in our Terms and Conditions 
.
For more information, please see: What every older Canadian should know about Powers of Attorney (for financial matters and property) and Joint Bank Accounts.
UBS Bank (Canada) (the "Bank") takes all client complaints seriously. A link to the Bank's complaint handling process is provided below, along with information regarding complaints handled by the Bank's Ombudsman (the "Ombudsman").
Year | Year | 2016 | 2016 | 2017 | 2017 | 2018 | 2018 | 2019 | 2019 | 2020 | 2020 | 2021 | 2021 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Year | Number of Complaints deal with by the Ombudsman | 2016 | 0 | 2017 | 0 | 2018 | 0 | 2019 | 0 | 2020 | 1 | 2021 | 0 |
Year | Average length of time (in days) taken by the Ombudsman to deal with a complaint | 2016 | 0 | 2017 | 0 | 2018 | 0 | 2019 | 0 | 2020 | 244 | 2021 | 0 |
Year | Number of complaints resolved by the Ombudsman in accordance with the Bank's Complaint Handling procedures to the satisfaction of the person who made the complaint | 2016 | 0 | 2017 | 0 | 2018 | 0 | 2019 | 0 | 2020 | 0 | 2021 | 0 |
