Important notices

  

For important information about joint accounts, please refer to the "Joint Accounts" section in our Terms and Conditions (PDF, 531 KB).

For more information, please see: What every older Canadian should know about Powers of Attorney (for financial matters and property) and Joint Bank Accounts.

UBS Bank (Canada) (the "Bank") takes all client complaints seriously. A link to the Bank's complaint handling process is provided below, along with information regarding complaints handled by the Bank's Ombudsman (the "Ombudsman").

Year

Year

2015

2015

2016

2016

2017

2017

2018

2018

2019

2019

Year

Number of Complaints dealt with by the Ombudsman

2015

0

2016

0

2017

0

2018

0

2019

0

Year

Average length of time (in days) taken by the Ombudsman to deal with a complaint

2015

0

2016

0

2017

0

2018

0

2019

0

Year

Number of complaints resolved by the Ombudsman in accordance with the Bank's Complaint Handling procedures to the satisfaction of the person who made the complaint

2015

0

2016

0

2017

0

2018

0

2019

0