Frequently Asked Questions

General

Use

Where will my UBS chip card work?
You may encounter chip-compatible terminals outside of the United States–specifically in Europe, Asia, Latin America and Canada– where the technology is already adopted. Therefore, having the chip card may help you use your card easily when you travel. Please be assured that your chip card will continue to work in the United States and in other locations that do not have chip card-enabled terminals since your card still has a magnetic stripe.

How do I use a PIN with my UBS chip card?
If you have a Personal Identification Number (PIN), it will not change and you can continue to use it at ATMs and for some purchases. If you would like to set or change your PIN, simply call UBS Client Services at 800-762-1000. Outside the U.S., call 201-352-5257; we accept all collect calls.

Can I use my chip enabled UBS Visa Signature credit card at an ATM?
Yes, your chip enabled credit card will work when you use your PIN at an ATM. Please follow the prompts when you call the number on the sticker on the front of your card to set a PIN. You will still be able to use the UBS CashConnect1 feature to get cash at ATMs and you are still eligible to receive unlimited ATM fee rebates (up to $3 per transaction on the UBS Visa Signature credit card; up to $10 per transaction on the UBS Preferred Visa Signature credit card) on cash withdrawals in the U.S.

Can I use my chip enabled UBS Visa debit card at an ATM?
Yes, your chip enabled UBS Visa debit card will work when you use your PIN at an ATM. Please follow the prompts when you call the number on the sticker on the front of your card to set a PIN. You are still eligible to receive unlimited ATM fee rebates (up to $3 per transaction) on cash withdrawals in the U.S.

Why does my new UBS card have a chip?
Your chip card will enable you to use your card for purchases and ATM transactions at chip-compatible terminals that are now universally available in Europe, Asia, Canada and Latin America, and are becoming more prevalent in the United States.

What is a "chip and signature" vs. "chip and PIN" card?
Chip and signature cards require a signature at most transactions. Chip and PIN cards ask for a four-digit PIN to complete most transactions. Most US card issuers are giving their customers chip and signature cards as they do not require the cardholder to use a PIN.

Service

Can I use both my new chip card and my current card?
Your current magnetic stripe card will stop working once you activate and use your new chip card. Use your new chip card everywhere Visa cards are accepted.

Are there any additional fees for the chip card?
No, there are no additional fees for this technology.

My new chip card has a new expiration date and/or account number. Do I need to do anything?
Please contact recurring automatic payment merchants (e.g., your cell phone provider) to give them with your new card information.