How can we assist?

We have provided answers to the most frequently asked questions about digital banking in the short videos and FAQs below.

You may also contact our digital banking hotline or your client advisor for more information

Hotline available from:

Monday - Friday: 7am - 8pm
Saturday: 9am - 5pm

 

Eligibility

If you’re an existing UBS Digital Banking client with one-to-sign authority, you’ll be automatically enrolled for Account Transfer.

Otherwise, please contact your client advisor for more information.

This function is currently not available on mobile banking. However, we plan to introduce it as a future enhancement.

No. You can only perform an account transfer either through your client advisor or personally via e-banking.

Placing account transfer orders

You can transfer funds across your UBS accounts in Singapore and Hong Kong*. You can perform an immediate account transfer, a future-dated transfer or a standing order.

For immediate or future-dated transfers:

  1. Log in to e-banking.
  2. Go to ‘Account transfers’ > ‘Account transfer’.

3. Select accounts for ‘Debit from’ and ‘Credit to’.

4. Select the currency and enter amount in the currency required.
(See table below for supported currencies)

 

 

 

Currency name

Currency name

ISO currency code

ISO currency code

 

1

Currency name

Australian Dollar

ISO currency code

AUD

 

2

Currency name

Baht

ISO currency code

THB

 

3

Currency name

Canadian Dollar

ISO currency code

CAD

 

4

Currency name

Czech Coruna

ISO currency code

CZK

 

5

Currency name

Danish Crown

ISO currency code

DKK

 

6

Currency name

Euro

ISO currency code

EUR

 

7

Currency name

Forint

ISO currency code

HUF

 

8

Currency name

Hong Kong Dollar

ISO currency code

HKD

 

9

Currency name

Moroccan Dirham

ISO currency code

MAD

 

10

Currency name

New Mexican Peso

ISO currency code

MXN

 

11

Currency name

New Zealand Dollar

ISO currency code

NZD

 

12

Currency name

Norwegian Crown

ISO currency code

NOK

 

13

Currency name

Pound Sterling

ISO currency code

GBP

 

14

Currency name

Qatar Riyal

ISO currency code

QAR

 

15

Currency name

Rand

ISO currency code

ZAR

 

16

Currency name

Renminbi

ISO currency code

CNY

 

17

Currency name

Riyal

ISO currency code

SAR

 

18

Currency name

Russian Rubel

ISO currency code

RUB

 

19

Currency name

Sheqel

ISO currency code

ILS

 

20

Currency name

Singapore Dollar

ISO currency code

SGD

 

21

Currency name

Swedish Crown

ISO currency code

SEK

 

22

Currency name

Swiss Franc

ISO currency code

CHF

 

23

Currency name

Turkish Lira

ISO currency code

TRY

 

24

Currency name

Uae Dirham

ISO currency code

AED

 

25

Currency name

US Dollar

ISO currency code

USD

 

26

Currency name

Yen

ISO currency code

JPY

 

27

Currency name

Zloty

ISO currency code

PLN

5. Select the preferred 'Execution date'.

6. Click ‘Next’ to continue.

For standing orders (i.e. recurring transfers of the same amount):
 

  1. Log in to e-banking.
  2. Go to ‘Account transfers’ > ‘Account transfer’.

3. Select accounts for ‘Debit from’ and ‘Credit to’.

4. Select the currency and enter amount in the currency required

(See table here for supported currencies)

5. Select ‘Standing order’.

6. Enter the fields for ‘Valid from’, ‘Valid till’, ‘Periodicity’ and 'Weekends/ Public holidays'.
[Optional] If you wish to receive the Credit/ Debit advice(s), tick the box(es) accordingly.

7. Click ‘Next’ to continue.

For immediate/future-dated orders:

  1. Log in to e-banking.
  2. Go to Account transfers > Account transfers overview.

3. Select the required order.

4. Click the menu at the end of the row and choose 'Edit' or 'Delete' to proceed.

For standing orders:

  1. Go to 'Account transfers' > ‘Standing orders overview’.

2. Select the required standing order.

3. Click the menu at the end of the row and choose ‘Interrupt', 'Edit' or 'Delete’ to proceed.

Please note:

  • Only account transfers with a 'fully approved' status can be canceled via e-banking.
  • Your client advisor is not able to cancel the transfer on your behalf.

Once a transfer has been successfully executed, you will be alerted via SMS or email. You will also receive a push notification if you have previously set up push notifications on Digital Banking.

This function is currently not available on e-banking. Please contact your client advisor for assistance.

On e-banking, the earliest value date that can be selected is the current date.

The minimum amount for transfers is 0.01 (of the receiving currency). The maximum amount is limited to the available balance on your account including credit.

No. The account transfer will be rejected if you do not have sufficient available balance, assuming there is no credit available as well.

For transfers that are in the same currency or performed within the same booking centers (i.e. Hong Kong to Hong Kong/Singapore to Singapore), the account transfer is executed immediately.

For transfers that are in FX or performed across booking centers (i.e. from Hong Kong to Singapore or vice versa), they are executed as a SWIFT payment. This means that payments made before the currency cutoff time are executed on the same day. Otherwise, the transfer will be executed on the next business day.

Please call our Digital Banking hotline at +65 6495 4705 (Singapore) or +852 2971 8956 (Hong Kong) as soon as possible. Note that you may experience restricted access to your UBS accounts while investigations are ongoing. Please contact your client advisor for assistance.

Fees and Charges

No, you can make account transfers via e-banking with no additional fees.

If the account transfer is made across different currencies, an indicative FX rate will be displayed on the account transfer screen.

After submitting your order, the actual rate will be shown on the confirmation page, Asset View and Debit Advice.

Query on order status/view consolidated orders

For pending and executed account transfers, go to:

  • Account transfer > Account transfers overview

For non-executed account transfers or orders with missing approval, go to:

  • Account transfer > Account transfers inbox

For details of all transfer orders statues, please refer to table below:

Account transfers overview

Category

Category

Status

Status

Details

Details

Category

Pending order

Status

Fully approved

Details

The transfer is authorized and ready for execution. You can still cancel and amend the transfer up to the execution date.

Being processed

We are verifying the transfer order. Possible delays could be due to insufficient funds, an account block on the execution date, or other reasons. Transfers cannot be canceled or amended at this stage.

Partially approved

For banking relationships that require joint-signing authority, a second signature is required to authorize the transfer.

Expired

For banking relationships that require joint-signing authority, a second signature was not provided before the execution date. The transfer order has expired.

Category

Standing order

Status

Fully approved

Details

The standing order has been authorized and set up on Digital Banking. You may cancel, amend or interrupt the standing order when necessary.

Interrupted

The standing order has been put on hold.

Expired

The execution period for the standing order is over.

Category

Executed orders

Status

Executed

Details

The transfer has been executed successfully.

Account transfer inbox

Category

Category

Status

Status

Details

Details

Category

Non-executed orders

Status

Not executed

Details

The transfer was not executed.

Category

Orders with missing approval

Status

Partially approved

Details

For banking relationships that require joint-signing authority, a second signature is required to approve the transfer.

Upon a successful transfer, you will receive:

  • an SMS or email alert,
  • a Credit/Debit Advice via e-banking (if you have signed up to receive bank documents electronically); and/or
  • a push notification (if you have set up push notifications on Digital Banking).

There are three possible scenarios that may result in a transfer being rejected:

  • Insufficient funds
  • Account is blocked (commonly due to document deficiency)
  • Restricted currency

For assistance, please call the UBS Digital Banking hotline.

Please call the UBS Digital Banking hotline at +65 495 8333 (Singapore) or +852 2791 7111 (Hong Kong). The hotline operating hours are from 7am-8pm (Monday to Friday) and 9am-5pm (Saturday).

Alternatively, you may send an email to sh-econtactasia@ubs.com

We are here to help you

UBS Digital Banking hotline

Available from Monday - Friday: 7am - 8pm; Saturday: 9am - 5pm