General Security Precautions and Practices

  1. Do not use an untrustworthy computer or device for online banking, particularly a publicly accessible or Internet café computer.
  2. Do not disclose your personal, financial or credit card information to untrustworthy, little-known or suspicious web sites.
  3. Check your account information and transaction histories on a regular basis to ensure there have been no unauthorized transactions.
  4. Update us immediately if you lose your mobile phone, or when making any changes to your contact numbers and address.
  5. Protect yourself against computer viruses by installing the latest spyware detection, virus detection and firewall software, particularly if you are linked to the Internet via broadband connections, cable modems or digital subscriber lines.
  6. Update your Operating System, spyware detection, virus detection and firewall software regularly with security patches or newer versions.
  7. Avoid downloading or installing any files or programs from unknown sources.
  8. Scan any attachments you receive via email using your virus detection software and immediately delete any suspicious email messages that have attachments.
  9. You are encouraged to delete junk or chain emails. Do not open any email attachments from strangers.
  10. Use a Web browser which supports 128-bit or higher encryption to ensure that you will enjoy the highest level of security available. Our minimum recommendations are:

    PC Users        Microsoft Internet Explorer : 8.0
    Firefox :11.0
    Mac Users       Safari : 5.0

  11. Disable "Auto Complete" function on the browser.
  12. If you are using a Windows Operating System on your computer, disable the "File & Printer Sharing" feature.
  13. Make a regular backup of your critical data.
  14. Do not use the same PIN for different websites, applications or services, particularly when they relate to different entities.
  15. Consider the use of personal encryption technology to protect highly sensitive and confidential data.

Reporting Suspected Security Breach & Fraud to UBS

UBS is committed to providing you the best service and support. The bank staff will not ask you to disclose sensitive personal information in unsolicited e-mails, telephone calls or instant messages. Click here to find out more about fraudulent correspondence

If you suspect that your security has been breached or that unauthorized access to your UBS e-banking account has occurred, you should contact UBS e-banking Helpline immediately
Hong Kong: +852 2971-7111
Singapore: +65 6495-8333

You may also contact your client advisor if the UBS e-banking Helpline cannot be reached.