How can we assist?

We have provided answers to the most frequently asked questions about Wealth Management Online in the short videos and FAQ below.

You may also contact our customer support helpline or your client advisor for more information.

The Access Card Display PIN cannot be reset or reissued.
If you forget your PIN or have blocked it after three incorrect attempts, the card will need to be replaced

Please call you client advisor or our UBS e-banking helpline for assistance:
Hong Kong:     +852 2971-7111
Singapore:       +65 6495-8333

Report the loss of your Access Card without delay to the support, who will immediately block access to your account, and provide you with a replacement card.

You can call our UBS e-banking helpline for assistance:
Hong Kong:     +852 2971-7111
Singapore:       +65 6495-8333

You should always logout from your e-banking session before moving away from your computer. This ends your e-banking session and prevents any unauthorized access to your data and performing fraudulent transactions.

Smarter security

Keeping your access secure

Using sophisticated authentication and encryption technology, UBS Wealth Management Online ensures that you enjoy convenient and secure access to your accounts. UBS security practices are designed to safeguard your data and privacy online. 

Complete peace of mind

For confidentiality, data transferred between you and UBS Wealth Management Online is subject to 256-bit Secure-Socket Layer (SSL) encryption. Even if your data is intercepted, it will be unreadable. 

Access card

For your security, login information on your access card display cannot be copied. Three incorrect PIN entries will permanently deactivate the card. Should you require any assistance, please contact our customer support hotline.

Automatic time out

If you have been logged-in for 10 minutes with no activity, your session will be automatically terminated. 

Track last login

UBS records your last login date and time, enabling you to check unauthorized account access.

Constant monitoring

A dedicated UBS Online Security Team monitors the system for irregularities around-the-clock.

We are here to help you

Customer support helpline
Available from: Mon - Fri: 8am - 8pm; Sat: 9am - 5pm