How to give Feedback


We value your feedback. If you got any questions or comments on our products and services, please let us know by:

  1. Visiting any of our UBS (China) Ltd Branch/Sub-branch and speaking to your Client Advisor or any of our branch/sub-branch staff;
  2. Calling the Complaint hotline: 4008106299
    (Office hours: Monday to Friday, 9:00-17:30, except public holidays)
    For any requests received during non-office hours, i.e. from 17:30 to 9:00 or on public holidays, we will be in touch with you on the next working day (from 9:00 to 17:30) as soon as we can.
  3. Emailing to and we will reply as quickly as possible.
    Please include the following fields in your email:
    First Name:
    Last Name:
    Mobile Phone Number:
    Email address:
    Details of your complaint or feedback and suggestions:
  4. Mailing to Client Complaint Handling Unit, COO Office; Unit 1220B-1230, Winland International Finance Center, No.7 Finance Street, Xicheng District Beijing 100033 China

We will keep your personal information and feedback strictly confidential.