Customer service We are there for you - 365 days a year

In an emergency, you can contact your bank at any time. To block your credit card, Maestro Card or V PAY Card in the event of theft or loss, all you have to do is call the customer service. Should you have any other questions or concerns, our customer service for accounts and banking packages will be happy to help you.

Customer service for blocking credit cards and debit cards



Outside Switzerland

Standard/Gold Credit Card
Prepaid Card

044 828 31 35

+41 44 828 31 35

Platinum Credit Card

044 828 31 31

+41 44 828 31 31

Maestro Card
V PAY Card
UBS Customer Card

0800 888 601

+41 848 888 601

Customer services for accounts and banking packages 

If you have any questions on your accounts and our banking packages, you can call our hotline. Contact us or we would be happy to call you back.

UBS Bancomats and UBS Multimats 

You can withdraw cash around the clock at a Bancomat. At a Bancomat Plus, it is not only possible to withdraw Swiss francs and euros; you can also pay money into your account. And you can take care of your banking transactions conveniently at a Multimat – without having to worry about bank opening hours or Internet access.

UBS Platinum Service 

Only the best for our clients with a Platinum Credit Card: we have put together a range of attractive offers from selected partners for you on our Platinum website. 


There are a number of questions which are frequently asked. Here you can find answers to questions on 

Also of interest to you

Clarity on your financial situation

UBS TWINT – your digital wallet

Brochure: Paying and saving made easy