Customer service We are there for you - 365 days a year

In an emergency, you can contact your bank at any time. To block your credit card, Maestro Card or V PAY Card in the event of theft or loss, all you have to do is call the customer service. Should you have any other questions or concerns, our customer service for accounts and banking packages will be happy to help you.

Customer service for blocking credit cards and debit cards 

If your credit card or debit card is lost or stolen or should you suspect it is being used fraudulently, you should have your card blocked immediately. You can contact our customer service at any time at the following telephone numbers: 



Outside Switzerland

Standard/Gold Credit Card
Prepaid Card

044 828 31 35

+41 44 828 31 35

Platinum Credit Card

044 828 31 31

+41 44 828 31 31

Maestro Card
V PAY Card
UBS Customer Card

0800 888 601

+41 848 888 601

You can also block your credit card, prepaid card yourself in e-banking. Upon blocking your card, a new card will be ordered automatically. The replacement card will be sent to you by post. 

Customer services for accounts and banking packages 

If you have any questions on your accounts and our banking packages, you can call our hotline. Contact us or we would be happy to call you back.

Change of address 

Have you moved house? You can change your address simply and conveniently in e-banking or inform us by post. If you would like to change your address at one of our branches, please bring your bank card (Customer Card or debit card) and a legally valid form of identification. 

Branch search 

There are many things that people prefer to take care of in person at the bank. You can find a branch near you here. 

UBS Bancomats and UBS Multimats 

You can withdraw cash around the clock at a Bancomat. At a Bancomat Plus, it is not only possible to withdraw Swiss francs and euros; you can also pay money into your account. And you can take care of your banking transactions conveniently at a Multimat – without having to worry about bank opening hours or Internet access.

UBS Platinum Service 

Only the best for our clients with a Platinum Credit Card: we have put together a range of attractive offers from selected partners for you on our Platinum website. 


There are a number of questions which are frequently asked. Here you can find answers to questions on 

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