UBS Credit Cards
Customer Service

Services

Our Customer Service staff are on hand 24 hours a day, 365 days a year. We are here to deal with your questions, suggestions, emergencies and card blocking requests:

UBS AG
Flughofstrasse 35
P.O. Box
CH-8152 Glattbrugg
Tel. +41-44-828 31 34

Card blocking

In the case of loss, theft or potential misuse of your card, please notify us immediately by telephone. Our Customer Service staff are there for you 24 hours a day:

UBS Credit Cards

UBS Card Center

Switzerland:

International:

044-828 31 34

+41-44-828 31 34


UBS customer card and UBS Maestro Card

UBS Customer Service Center

Switzerland:

International:

0800 888 601

+41-848 888 601

SOS Assistance Service

The SOS Assistance Service operates worldwide 24 hours a day, providing you with travel information and any other type of on-the-spot assistance you may require.

The SOS Assistance Service comprises the following services:

  • Help with important travel information (visa requirements, immunizations, customs, currencies, etc.)
  • Support organizing correspondence doctors abroad
  • Long-distance medical advice if you cannot contact a local doctor
  • Advance payment for admittance to hospital and medical costs
  • Support arranging legal assistance

To receive travel information and on-the-spot assistance: Dial +41-44-723 44 88

Change of card limit

Would you like to change the limit of your UBS Credit Card? If so, please fill out the «Change of card limit» form below in full, sign it and send it to us.

Complaints

Have you discovered discrepancies on your credit card statement? If you have, you can reclaim these using the complaints form.

Important note:
We can only lodge a complaint to the affected company if you object to the transaction in writing within 30 days of the statement date.

Security

Cutting-edge technology helps to make UBS credit cards a secure way to pay. If your card is lost or stolen, your liability for unauthorized use of the card is limited to CHF 100. Please refer to the sections of the General Terms and Conditions relating to due care and attention and take note of our security tips.

Fraudulent phishing e-mails in connection with 3-D Secure *

Any e-mails you may receive that prompt you to renew your 3-D Secure password are also instances of phishing. The password you specified when registering for 3-D Secure is valid indefinitely. We nevertheless recommend that you change it periodically.

* 3-D Secure is the password-protected solution to paying securely with UBS credit cards on the internet. Go to www.ubs.com/secure for more information

General Terms and Conditions (GTC)