Our Customer Service staff are on hand 24 hours a day, 365 days a year. We are here to deal with your questions, suggestions, emergencies and card blocking requests:

UBS AG
Flughofstrasse 35
P.O. Box
CH-8152 Glattbrugg
Tel. +41-44-828 31 34

In the case of loss, theft or potential misuse of your card, please notify us immediately by telephone. Our Customer Service staff are there for you 24 hours a day:

Would you like to change the limit of your UBS Credit Card? If so, please fill out the «Change of card limit» form below in full, sign it and send it to us.

Have you discovered discrepancies on your credit card statement? If you have, you can reclaim these using the complaints form.

Important note:
We can only lodge a complaint to the affected company if you object to the transaction in writing within 30 days of the statement date.

Cutting-edge technology helps to make UBS credit cards a secure way to pay. If your card is lost or stolen, your liability for unauthorized use of the card is limited to CHF 100. Please refer to the sections of the General Terms and Conditions relating to due care and attention and take note of our security tips.