Your cards plus our services.

With our credit and debit cards, you benefit from a wide range of services. Our Cards Online card portals enable you to keep an eye on your cards at all times. And Travel Insurance Plus and the Priority Pass make traveling safe and convenient. 3-D Secure makes online transactions more secure. Your credit card's contactless function makes cashless payments even easier and quicker.

     

Services at a glance

Cards Online

You can use our Cards Online and Commercial Cards Online card portals to access all information about your UBS Credit Cards and Prepaid Cards. They keep you connected to your card account and cards at all times.

Travel Insurance Plus

UBS Travel Insurance Plus is your faithful companion when traveling in Switzerland or abroad. It's a supplementary insurance package giving you and your family all-round protection and covers your luggage as well. With it, you can travel safely and enjoy a worry-free vacation.

Priority Pass

The Priority Pass gives you access to over 700 airport lounges worldwide. As a Gold or Platinum Credit Card holder, unique luxury and convenience are yours to enjoy. Whether you're looking for somewhere to chill out or want to work undisturbed – the Priority Pass offers you lots of advantages. 

3-D Secure

The internationally recognized security standard 3-D Secure makes online shopping even more secure, as you identify yourself with your own personal code. It works just as easily as paying by card and PIN code in a store. 

Contactless function

Contactless payment is simple, practical and fast. To pay small amounts, just briefly hold your Credit Card or Prepaid Card against the reader – and your shopping's immediately paid for. To make bigger payments, you also need to confirm with your PIN code. This means that you no longer need to search for small change at the till. UBS Credit Cards and Prepaid Cards come equipped with the new contactless function. 

Further information

UBS Credit Cards and Prepaid Cards come equipped with the latest "chip and PIN" technology. It speeds up cashless payments in stores and makes them more secure.

We guarantee you security when paying in stores, while traveling and when shopping online. Our Credit Cards and Prepaid Cards come equipped with the latest technology and to the highest security standard. We ensure maximum security for electronic payment transactions, too. To use e-banking and the Mobile Banking App on your smartphone, you log in with a separate Access Card.

You can find more important information about security in our information sheets.

When you need cash, you can get it easily and at any time from one of our UBS Bancomats. We're also happy to serve you in any of our many branches. You can use our location finder to find out where the nearest UBS branch or Bancomat is.

If you discover discrepancies in your monthly statement, you need to report them within 30 days of the statement date.

If you want to transfer money to your UBS MasterCard Prepaid, you can do it in e-banking, using the Mobile Banking App, at a Multimat or with a payment slip. 

If a credit card or debit card is lost or stolen, you should report it to us at once. Please also phone us at once if you suspect that one of your cards has been used without your authorization. You will get a replacement card automatically. You can reach us at any time on the following numbers:

Card Switzerland  outside Switzerland

UBS Standard Credit Card, Gold Credit Card and UBS Prepaid Card    

044 828 31 35**

+41 44 828 31 35**

UBS Platinum Card

044 828 31 31**

+41 44 828 31 31**

UBS Debit Cards (Maestro Card,
V PAY) and UBS Customer Card

0800 888 601**

+41 848 888 601**

 **A fee will be charged when calling the numbers 044xxxx and +41xxxx (as per the pricing list of your telephone provider). Calls to 0800 numbers within Switzerland are free of charge.

If you've lost your card or it's damaged, you can order a replacement card over the phone. If you've already blocked the card, a replacement will have been ordered for you automatically.

You can reach us at any time on the following numbers:

Card

Switzerland

Outside Switzerland

UBS Standard Credit Card, Gold Credit Card and UBS Prepaid Card  

044 828 31 35**

+41 44 828 31 35**

UBS Platinum Card

044 828 31 31**

+41 44 828 31 31**

UBS Debit Cards (Maestro Card,
V PAY) and UBS Customer Card

0800 888 601**

+41 848 888 601**

 **A fee will be charged when calling the numbers 044xxxx and +41xxxx (as per the pricing list of your telephone provider). Calls to 0800 numbers within Switzerland are free of charge.

To make payments with your UBS Credit Card or Prepaid Card even more secure, we recommend that you save your telephone number so we can  contact you in the event of unusual transactions or if we suspect fraud.

You can save your telephone number directly to e-banking and also change it there. 

 

You can also tell us your telephone number:

  • By mail: UBS AG, P.O. Box, 8098 Zurich, Switzerland. You can also use the change of address card provided by Swiss Post.
  • By telephone: Contact your client advisor or our Service Line.
  • In person at one of our branches: Please bring a legally valid form of identification and your bank card with you.

To alter the limit on your credit card, please send us the Change of card limit form, duly completed and signed.

To change the limit on your Maestro Card or V PAY Card, contact the UBS Service Line on 0800 888 601. It's even easier to change your limit in e-banking.