Recommendations for secure use of UBS Online Services
By using the security solution of UBS and observing the following recommendations and security information, you can benefit from the extensive services without any worries.
You can perform your banking transactions at all times and anywhere. However, the Internet access required for this is also associated with certain risks. Fraudulent actions usually target the bank client or the personal computer, whose security UBS cannot influence.
To minimize the risk of third-party access, always start the login process with the card reader via www.ubs.com/online.
The number displayed by UBS for the login, which you transfer to the card reader, always has six digits. If it has fewer digits, you might be confronted with attempted fraud. In this case, contact the support as soon as possible.
You should also contact the support if unusual messages are displayed or if, during the login, you are requested to install new software.
In contrast to the card reader, the Access Key automatically establishes a secure connection to UBS.
UBS never takes the initiative to approach you by phone, by e-mail or by internet to request you to disclose personal information or to perform a confirmation with the Access Card and card reader.
Therefore, delete e-mails whose senders you do not know or whose authenticity you doubt. Do not disclose any personal information if somebody asks you for such unrequested, even if the other party claims to be UBS.
After logging in, only use the Access Card and card reader to confirm character strings that you yourself have entered and whose correctness you can check – such as account numbers for a payment or a new telephone number.
As a general rule, if you consider a situation to be unusual, refuse to disclose your personal security details or to use the Access Card and card reader. In such a case, contact the support as soon as possible.
With the confirmation of the beneficiary, you can ensure that no payments that have been manipulated by third parties are executed. For this, you need to compare the entered payment data carefully with your payment references.
Keep your personal means of identification for UBS Online Services, such as the contract number, Access Card, card reader and Access Key in separate places.
Products and services in these webpages may not be available for residents of certain nations. Please consult the sales restrictions relating to the service in question for further information.
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