The Access Key can be used with following operating systems and Internet browsers. For security reasons, we recommend you always use the latest software releases and service packs (SP) and keep your software updated, especially with security updates (Microsoft / Apple Mac OS).

To operate the Access Key, you will also need a free USB port on your computer with read and write permissions. Terminal infrastructures are expressly not supported.

If a connection cannot be established using Internet Explorer 9.0, you will need to start the software update manually using our execution file .

If you experience problems when installing the Access Key, please review the following items:

If the Access Key still does not work correctly, contact UBS e-banking support:

- Calls from within Switzerland: 0848-848 064
- Calls from abroad: +41-848-848 064

UBS cannot guarantee that the Access Key is compatible with third-party payment software. For information please contact the respective providers directly.

Clients and/or authorized users, who are in one or several of the following categories that are subject to restrictionsimposed by the device manufacturer, may not purchase the Access Key:

• Clients and/or authorized users who are citizens of an embargo country.

• Clients and/or authorized users who reside or receive mail in an embargo country.

• Clients and/or authorized users who reside or receive mail in a country that does not have the required certifications for the Access Key.

• Clients and/or authorized users who appear on one of the published by the U.S. Department of Commerce, Bureau of Industry and Security (BIS).

Before traveling abroad, please check that the Access Key has the necessary certification for imports to the destination country.