Terms and Conditions
Services and Fees
Client Privacy Code
Cheque Holding Policy
Powers of Attorney and Joint Accounts
For important information about joint accounts, please refer to the "Joint Accounts" section in our Terms and Conditions .
For more information, please see: What every older Canadian should know about Powers of Attorney (for financial matters and property) and Joint Bank Accounts.
Complaint Handling Process:
UBS Bank (Canada) (the "Bank") takes all client complaints seriously. A link to the Bank's complaint handling process is provided below, along with information regarding complaints handled by the Bank's Ombudsman (the "Ombudsman").
|Number of Complaints dealt with by the Ombudsman||0||0||1|
|Average length of time (in days) taken by the Ombudsman to deal with a complaint||0||0||209|
|Number of complaints resolved by the Ombudsman in accordance with the Bank's Complaint Handling procedures to the satisfaction of the person who made the complaint||0||0||0|
For further information please:
The products, services, information and/or materials contained within these web pages may not be available for residents of certain jurisdictions. Please consult the sales restrictions relating to the products or services in question for further information.
© UBS 1998 - 2015. All rights reserved.