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UBS MasterCards
UBS MasterCards

UBS Platinum Assistance Centre
UBS Platinum Assistance Centre

The UBS Platinum Assistance Centre is available 24 hours a day, 365 days a year to answer any questions you may have regarding you UBS MasterCard Platinum. They also provide assistance with the following services as needed:

Travel assistance

  • Travel information (visa and entry requirements, recommended vaccinations, customs formalities, tips on sensible payment methods when travelling, currency and exchange rates, etc.)

  • Unexpected return as a result of hospitalization/death of a relative

  • Assistance when trip is interrupted due to major damage to the home/residence of a cardholder

  • Administrative support in the event of loss/theft of important travel documents

  • Advances on costs if the card is lost or stolen

  • Search for and forwarding of lost luggage

Medical assistance

  • Advances on costs

  • Transport costs associated with, repatriation following medical treatment, or in the event of death

  • Medical assistance: locating the nearest doctor or hospital

  • In the event of an emergency: organizing visits from friends and relatives

  • Organizing accommodation during the period of convalescence

  • Repatriation of children younger than 15 in the event of illness/injury of the cardholder

Legal Assistance

  • Locating legal advice and attorneys

  • Posting bail

Delivery Services

  • Delivery of flowers

  • Information on events, concerts, etc., reservations and delivery of tickets

UBS AG is registered as a branch in England and Wales Branch No. BR004507 (A public company limited by shares, incorporated in Switzerland whose registered offices are at Aeschenvorstadt 1, CH-4051, Basel and Bahnhofstrasse 45, CH-8001 Zurich). Registered Address: 1 Finsbury Avenue, London EC2M 2PP. Authorised and regulated by the Financial Services Authority. A member of the London Stock Exchange.

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Products and services in these webpages may not be available for residents of certain nations. Please consult the sales restrictions relating to the service in question for further information.
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