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UBS VISA Business & Corporate Cards
FAQ
Annual fees
Question: I have just received your invoice and noted that the annual fees have been incorrectly debited twice.
Answer: The first debit is for the annual card fee. The second is for the annual main account maintenance fee. However, for each annual turnover of CHF 12 000, we credit you with CHF 100. Ideally, if enough is spent on the cards, you save the entire annual card fees. This bonus system costs you nothing and you do not have to register for it. The main account maintenance fee of CHF 100 is excluded from the spending bonus system and has to be paid in all cases.
TopAdvantages of EUR and USD
Question: What are the advantages of having a credit card in EUR or USD?
Answer: Many companies carry out a majority of their transactions abroad and thus have bank accounts in the respective currencies. To avoid losses due to currency conversions, we can provide the invoice in the relevant currency. Any VISA Card can, of course, be used in all countries and for all currencies.
Limits
Question: What are the spending limits on UBS VISA Business & Corporate Cards?
Answer: The minimum limit is CHF 2 000 / EUR 3 000 / USD 4 000 for Classic Cards or CHF 10 000 / EUR 6 000 / USD 8 000 for Gold Cards. The maximum overall limit for all cards is equal to half the company's share capital.
Payment when the limit has been reached
Question: I have reached my card limit and have therefore paid a sum of money into my card account. Unfortunately, I am still unable to use the card. Why is this?
Answer: Amounts paid into your Business or Corporate Card account are transferred to your company's main account. We can of course credit the amount in question to your card immediately.
Main account opening
Question: Why do I need to submit the form for opening a UBS VISA Business main account when my company already has an account with UBS?
Answer: The UBS VISA Business main account is separate from any other bank account. The data on the form mentioned are essential for opening a Business or Corporate Card account. The form only has to be completed once, together with your initial card application.
Credit transfer
Question: The last invoice has one amount debited three times and credited only once, under the heading "Credit transfer to main account". What is the explanation for this?
Answer: This is purely an internal entry for crediting the amount to the main account – a corresponding credit booking appears on the main account.
PIN Code
Question: I would like to withdraw cash, but do not have a PIN code. Please provide me with one.
Answer: The company defines which employees are authorized to withdraw cash when ordering its cards and requests PIN codes for them. In order to authorize you to withdraw cash, we need written confirmation from your company.
Sole proprietorship/association/foundation
Question: Can a sole proprietorship, an association, a foundation or similar institutions benefit from a UBS VISA Business or Corporate Card?
Answer: Yes. We can generally provide Business or Corporate Cards for any legally recognized company. Applications are assessed according to the usual criteria.
Modifications
Question: Who is authorized to request changes in addresses, increases in limits and other modifications to UBS VISA Business or Corporate Cards?
Answer: Every modification must be communicated to UBS Card Center Ltd by fax or post bearing a legally valid signature in accordance with the Commercial Register.
Insurance
Question: What is the extent of insurance cover offered by my UBS VISA Business or Corporate Card Classic/Gold?
Answer: You can request insurance details at any time by calling 044-828 37 37, sending a fax to 044-828 33 76 or e-mailing service@cardcenter.ch.
Question: I submitted an application several weeks ago and have still not received a card. Is there anyone I can contact via e-mail for information on whether my application has been processed yet?
Answer: The address you need is neukunden@cardcenter.ch. Please address all other questions about your Business or Corporate Card to service@cardcenter.ch.
Further information
Question: Who can answer my questions about my UBS VISA Business or Corporate Card?
Answer:
For all questions about your UBS VISA Business or Corporate Card, please use:
tel. 044-828 37 37, fax 044-828 33 76 or e-mail service@cardcenter.ch
For questions on your pending card application, please contact our New Clients Department:
tel. 044-828 34 35, fax 044-811 05 89 or e-mail neukunden@cardcenter.ch
For questions about your personal card, please call 044-828 35 01.
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