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UBS Homepage >
Analysts & Investors >
Annual Reporting 2002 >
2002 >
Innovation and Learning
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|  Innovation and Learning are central to our vision. Clients look to us for the experience embodied by our staff and the creativity characterized by effective solutions.
Every day, our clients around the world benefit from the expertise of our staff, which is built on experience, innovation and learning. Our creativity drives our ambition to always find better solutions for our clients' challenges. Teamwork and partnership between our different businesses allow us to leverage insights across various functions and to take advantage of knowledge and ideas from across the firm.
Technology plays an integral role in our businesses by enhancing our clients' experience of doing business with UBS, increasing the demand for our products, and minimizing the production cost for our services - from multi channel e-banking platforms to state-of-the-art portfolio management tools. Although we are constantly refining our technology to keep our client advisors superbly equipped and trained, we only use innovation in support of our relationships with clients, and never for its own sake.
Technology supports the client/advisor relationship - never supplanting it. We offer clients convenient access through multiple channels and put advice at the heart of relationships. At the same time, choice is central to our client offerings and we aim to increase product and service availability by augmenting our in-house range with a quality-screened selection of third-party products. We are also open to partnerships with intermediaries that leverage our knowledge, skills, services and products and make them accessible to an even broader client base.
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